Best Western Downtown Phoenix

“I really enjoyed my stay, a nice cool room saved me from the Phoenix heat. Kind and professional guest service and a lot of activities and great food in the downtown area. ”

— Verified Guest Robert T. • September 15, 2026

“Room was dirty. Room had very minimal amenities in it. Very noisy. However the check in and breakfast team members were friendly. Plus we had to pay extra for parking. We won’t return to this hotel. ”

— Verified Guest Denise C. • September 15, 2026

“Was great but the refrigerator was very loud”

— Verified Guest April G. • September 9, 2026

“The room were clean, bed very comfortable. Had a good night sleep. But we had to pay for parking and taxes for parking that was the down side.”

— Verified Guest Sharon L. • September 9, 2026

“As a member, I wasn't happy that I had to pay for unsecured parking. There was broken furniture in the room.”

— Verified Guest Aaron M. • September 5, 2026

“great clean room and comfy bed, get customer service. ”

— Verified Guest V. • September 3, 2026

“Great Stay. Staff Great, Safe location, Clean environment. Breakfast Good. Overall Good Experience. ”

— Verified Guest Shelia N. • August 31, 2026

“Excellent good location great hot tub ”

— Verified Guest Dwaine C. • August 31, 2026

“Clean, Convenient, and Surprisingly Quiet! ​I had a great stay at the Best Western Downtown Phoenix. You really can’t beat the location—it’s right in the heart of downtown, making it super easy to walk to nearby restaurants, sports venues, and local spots without needing to worry about constantly grabbing an Uber. ​Despite being in such a central spot, the hotel was surprisingly quiet and peaceful at night. The rooms were clean, comfortable, and well-maintained, and the bed made for a great night's sleep. Breakfast in the morning was a huge plus: hot, fresh, and with plenty of options to get the day started right. ​What really set it apart, though, was the staff. Everyone at the front desk was friendly, welcoming, and quick to help with anything we needed. Parking was also straightforward and convenient, which is often a headache downtown. ​If you’re looking for a comfortable, stress-free, and affordable place to stay in downtown Phoenix, this is a solid choice. ”

— Verified Guest Matthew D. • August 31, 2026

“Very friendly and service orientated hotel crew. All my requests have been solved to my full satifaction.”

— Verified Guest Marco F. • August 29, 2026

“Safety and cleanliness ”

— Verified Guest D. • August 28, 2026

“Comfortable, good position”

— Verified Guest A. • August 25, 2026

“Great hotel, amazing beds, classic design 👌 🙌 ”

— Verified Guest Beth M. • August 23, 2026

“Air conditioning was broken, on constantly and bathroom fan didn't work. TV went off at times. ”

— Verified Guest Michael G. • August 20, 2026

“The host Angelica was polite friendly and she answered all the questions I asked,and the hospitality I had here made it a pleasurable experience the 3 days I stayed over. The room was very comfortable and I was not disappointed,I will return again the next time I visit Phoenix.🙂 ”

— Verified Guest Anthony R. • August 20, 2026

“Check in was easy, the hotel was clean comfortable. Breakfast is really good.”

— Verified Guest John M. • August 18, 2026

“I had no problems. Got in and out with no issue. ”

— Verified Guest Anthony F. • August 16, 2026

“Very clean, safe, and staff was great. The bed was very comfortable.”

— Verified Guest Sharon R. • August 15, 2026

“We were pleasantly surprised at the cleanliness and quality of all items pertaining to our room.”

— Verified Guest P. • August 15, 2026

“Excelente hotel.”

— Verified Guest Henry P. • August 9, 2026

“Lucia and Jennifer were great! Friendly and accommodating! Check in process was smooth with the help of the new girl and check out was smooth with Jennifer! Lucia made sure we had a room ready for early check in and gave us an upgrade! Would recommend staying here for any Downtown activities due to convenience of location! Would recommend upgrading your shampoo body wash and conditioner to wall pumps! Thank you again for a great stay!”

— Verified Guest E. • August 9, 2026

“Place was great. Was kinda shocked the we got a parking fee on my bill. But the nice lady revised the bill do to we were where for medical reasons ”

— Verified Guest D. • August 5, 2026

“It was close to our destination and priced well. ”

— Verified Guest Amy S. • August 2, 2026

“It was lit but free breakfast on wknd starts at 7am not 6 wsp wit tht.”

— Verified Guest Derrick B. • August 1, 2026

“The staff, accommodations and amenities were all very good. The only improvement or change I would recommend would be an upgrade to the fitness room. Including repairs to existing equipment.”

— Verified Guest Steven D. • July 26, 2026

“Wonderful facilities, excellent greeting from the front desk, professional and courtesy. Room was nice, however the couch/sofa bed was well worn and needs replacement. Breakfast was fresh and enjoyed. I was surprised by the additional $18.00 charge for parking?? First time as a rewards member having that.”

— Verified Guest David K. • July 26, 2026

“I checked out a day earlier, I heard the front desk didn't processed with the early check out.”

— Verified Guest Matthew S. • July 25, 2026

“Staff was unbelievable, so clean in hotel, everything was so nice an spotless, pool was so great! Staff all very friendly, kind, and thoughtful. We would stay anytime. Breakfast was best! Couldn't find a better experience for all the money there is!”

— Verified Guest Lydia M. • July 19, 2026

“I enjoyed the stay. The rooms were very clean and well kept. I enjoyed that amazing breakfast and the staff are exceptional. Thank you for your help in making my trip special.”

— Verified Guest Dometrius H. • July 18, 2026

“Service was great. The young lady who took care of me did a wonderful job getting me in, set up and gave me a list of restaurants nearby. ”

— Verified Guest Kiminee S. • July 6, 2026

“Very clean and secure!”

— Verified Guest L. • July 6, 2026

“Left after 30 mins wouldn’t stay here again ”

— Verified Guest Megan A. • July 5, 2026

“Great place”

— Verified Guest Dominique K. • July 5, 2026

“The rooms were clean and the breakfast was adequate; we enjoyed the pool. However, we don't appreciate being charged for the full price of the room on our debit card when we were paying using Best Western gift card, in addition to a $100 deposit. We are hoping that the charges will all be resolved after the holiday weekend.”

— Verified Guest Aaron K. • July 4, 2026

“My boyfriend was a patient in the burn center and Best Western gave us a discounted rate and also gave us free parking. The room was clean and staff was friendly. Breakfast was amazing and all in all 10/10 no complaints. Thank you for treating us so nicely!”

— Verified Guest D. • July 4, 2026

“Great clean smelled 3”

— Verified Guest Marisabel C. • July 3, 2026

“Very friendly and helpful staff. Good breakfast. ”

— Verified Guest X. • July 1, 2026

“The customer service was great, thank you for welcoming me to Best Western.”

— Verified Guest Monica V. • June 30, 2026

“It was fair. Front desk was friendly and personable. Not once in 5 night stay did housekeeping come which was SUPER FRUSTRATING. I had to go to the front desk to get more towels. ”

— Verified Guest Leah J. • June 28, 2026

“The staff! Everyone is kind, friendly, and very welcoming. ”

— Verified Guest Nadine M. • June 26, 2026

“The location was great!! The beds very comfortable. Didn't like the fact had to pay 18 for parking, Considering they had their own parking. However, I would consider staying again.”

— Verified Guest Christine B. • June 25, 2026

“Good customer service, elevator was out so the hotel waived parking fees daily. However, loud construction at land behind hotel that started at 4am most the week. Be good to have hotel management reach out to city about violating noise and construction before 7am in phoenix.”

— Verified Guest Sasha Z. • June 24, 2026

“The staff was very helpful when I had to extend my stay. ”

— Verified Guest Q. • June 21, 2026

“Beautiful rooms and great customer service.”

— Verified Guest Anamarie C. • June 20, 2026

“The place is so clean and comfortable. Loved the pool and hot tub. Was a excellent stay.”

— Verified Guest H. • June 19, 2026

“Staff was friendly and helpful. Room was clean. Good breakfast. ”

— Verified Guest Z. • June 17, 2026

“Kayla at the front desk was patient, polite and courteous. She patiently waited for us to book our reservation online then she upgraded our hotel room and provided us with two bottles of water. I have never had such a restful sleep due to the fact that our room was very quiet and our AC unit whispered throughout the night with coolness. The room was meticulously, clean and in perfect shape throughout. Well, done by all the staff involved. Thank you very much. I will definitely book this hotel again in the future. ”

— Verified Guest G. • June 17, 2026

“Check in was easy and attendant was very kind.”

— Verified Guest Vicki H. • June 17, 2026

“It was great place, other than the naked homeless man pulling the fire alarm, and nobody there to turn off the ear piercing sound. You would of thought more would of been said to the patrons the next day but for what we were doing, going to Diamondback game and a few casinos, we enjoyed our stay.”

— Verified Guest M. • June 16, 2026

“Clean and comfortable accommodations. Special shoutout to Jackie on breakfast detail! Warm, friendly and highly competent and efficient We would definitely stay here again”

— Verified Guest Q. • June 14, 2026

“Nice beds and a little bit of a small shower. Pretty good breakfast. Nice pool and hot tub. Cheap food for a hotel. 100 dollar deposit.”

— Verified Guest Carl B. • June 13, 2026

“Even if this property seemed a little outdated, we enjoyed the friendliness of the staff, the appetizing breakfast, the quietness of the room, the perfect maintenance and especially the great value for the money. We certainly would recommend this property when staying almost in the downtown area of Phoenix. ”

— Verified Guest Claude M. • June 9, 2026

“Did not like the parking fee with tax added to it…i did not purchase the space only used it for a night.”

— Verified Guest Mike G. • June 9, 2026

“This was our fifth time staying at this hotel downtown Phoenix, the staff were great at addressing any concerns of ours that may have occurred. Two thumbs up!”

— Verified Guest Colin C. • June 7, 2026

“Our trip was great. They got us checked in an hour early and held our things after we checked out so that we could attend Fan Fusion. I will be booking with Best Western again next year for Fan Fusion. ”

— Verified Guest Meagan F. • June 7, 2026

“Bath tub was terrible, it looked dirty. A dark ring all around the walls and the bottom of the tub was stained all over. 1 tiny bottle of shampoo for 3 people..?”

— Verified Guest Z. • June 6, 2026

“All of the staff I met with and encountered were great. The accommodations were wonderful including a spotless clean room. My son and grandson had a memorable time at the pool. The breakfast in the morning was fantastic with so many choices. We are definitely coming back ”

— Verified Guest David R. • June 5, 2026

“The hotel was in the perfect location for my daughter’s workshop classes at ASU LAW school. Breakfast was okay. Staff were very helpful and served or room daily. ”

— Verified Guest Ruth J. • June 5, 2026

“First they charge for parking as if they where near a resort, second they put me on a room that smell bad and finally next to the construction site where I could hear everything. ”

— Verified Guest E. • June 4, 2026

“Clean & quiet. Friendly staff as always”

— Verified Guest I. • June 4, 2026

“Great customer service very clean”

— Verified Guest Katrina Y. • June 4, 2026

“Very nice and comfortable. Friendly & welcoming staff.”

— Verified Guest Cynthia G. • June 3, 2026

“Quiet location and able to relax and rest. Also price is very reasonable ”

— Verified Guest Abraham C. • June 2, 2026

“Stay did the job. Quick turn around trip. Would’ve been 10/10 but plumbing wasn’t the best and the chair in our room was broken. ”

— Verified Guest Fernando C. • June 2, 2026

“Buen trato de parte del personal, las habitaciones muy limpias y comodas”

— Verified Guest N. • June 1, 2026

“This is a favorite place for us and our go to in Phoenix area. Clean comfortable rooms. Excellent beds. Good breakfast and excellent location. Every was great and we will return. Highly recommend. ”

— Verified Guest Jane M. • May 31, 2026

“Great location. Very clean. Breakfast good. Bed was too soft. Staff friendly.”

— Verified Guest Michael D. • May 28, 2026

“First I can’t get on Wi-Fi with the number they gave me. Second I had to ask for towels and the trash emptied. 3rd day they come and make the bed but no fresh towels. ”

— Verified Guest U. • May 28, 2026

“I love staying in phoenix BW friendly place”

— Verified Guest Thomas B. • May 27, 2026

“Very clean, staff was very polite. We went after our flight had been canceled. It was so nice and relaxing after a very stressful day.”

— Verified Guest Nicole A. • May 26, 2026

“Honestly I felt very safe at this hotel the location was perfect for me going to the baseball game the staff was very polite and friendly ”

— Verified Guest Patrick C. • May 25, 2026

“This location has definitely decayed over time. Had to wipe tub before use. Front desk did not offer the service needed. Parking fee over high priced room Will definitely think twice for next visit.”

— Verified Guest Ricardo P. • May 24, 2026

“The hotel was really nice and beautiful I love it ”

— Verified Guest Naddya A. • May 23, 2026

“Very clean, staff was very accommodating, and in a great location!”

— Verified Guest Jason H. • May 17, 2026

“The receptionist who received me and family was above and beyond. Please keep her well. She’s a great worker. ”

— Verified Guest Donald N. • May 13, 2026

“Nice breakfast and friendly staff”

— Verified Guest Q. • May 11, 2026

“It’s always so beautiful and clean!! The kids love staying at the one in phoenix down the street from chase stadium! ”

— Verified Guest S. • May 10, 2026

“Always enjoy staying here. ”

— Verified Guest Guillermo V. • May 9, 2026

“Had a really great stay. Helpful friendly staff, clean Rooms and a great location. We will be returning later this month for a longer stay. ”

— Verified Guest E. • May 8, 2026

“Furniture in the room stained and dirty. ”

— Verified Guest Stacy L. • May 6, 2026

“We had a great stay for my daughter’s graduation. Clean, great location from airport to GCU, good breakfast… enjoyed pool area. ”

— Verified Guest Rebecca B. • May 3, 2026

“Great customer service at front desk and complimentry room upgrade”

— Verified Guest Richard S. • May 3, 2026

“Nice and clean property, very friendly staff. The amenities and location to ASU was perfect for us. Looking forward to a return visit.”

— Verified Guest Lawrence J. • May 2, 2026

“We enjoyed our stay and the rooms were clean. We enjoyed the pool. staff was friendly. Breakfast was delicious. thank you ”

— Verified Guest Carmalinda L. • May 2, 2026

“Staff I very friendly, rooms are very clean and breakfast is plentiful and great ”

— Verified Guest Judi T. • April 30, 2026

“My stay was fabulous! 10 out of 10! All the staff was wonderful and very friendly! I would definitely stay again and recommend. ”

— Verified Guest L. • April 29, 2026

“For the value, it was fine. The shower in the accessibility room kept sliding down and very awkward to work when you are semi- handicapped. Plus we couldn’t swim in the pool as it was green. Front desk was professional.”

— Verified Guest Mary S. • April 14, 2026

“We had a wonderful stay”

— Verified Guest Mary H. • April 9, 2026

“Great location. Close to the stadium. Plenty of parking spots. Super friendly staff. Comfy beds with lots of pillows. Killer breakfast too. I'll definitely be back ”

— Verified Guest Armando R. • March 6, 2026

“Proximity to Banner Health hospital. And breakfast was very good. Room was clean. Beds were comfortable. Staff at check in and checkout were friendly”

— Verified Guest Gerald E. • February 28, 2026

“Clean! Friendly staff. Great experience. ”

— Verified Guest Kelly B. • February 27, 2026

“I love staying here! Everyone is always friendly and helpful! The rooms are perfect and i enjoy just chilling in my room! Its close to the hospital and I get a discount which helps me tremendously! The staff there are excellent! ”

— Verified Guest Karin M. • February 27, 2026

“I booked a prepaid room. We had to move it out one more day. When I called, I was told it would be another 55.00. I was a GM most of my life, most recently for Best Western, and I never would have treated my customers the way I was treated over that. Not only from the AGM from the hotel but also from the customer relations of BW. And then on top of that, I get charged $18 for parking?????? That’s insane! In all my years of being a GM I never worked for a hotel that charged for parking! The one and only bright spot of that hotel was the clerk on duty named MJ. I am appalled at what has happened to customer service in the hospitality industry!!! ”

— Verified Guest Carolyne B. • February 22, 2026

“I appreciated checking in early but not the fee. The hotel was very worn down and felt unkempt. My room lamp had stuff splattered all over it. My team was not connecting to channels the first part of my stay. I woke up to noise several times outside my window- I was on the first level. ”

— Verified Guest Jennifer C. • February 20, 2026

“Desk to high relative to chair Toilet seat wouldn’t stay up Wi-Fi didn’t work”

— Verified Guest Thor E. • February 19, 2026

“Excellent location for Phoenix visit; very attentive staff; clean and comfortable; nutritious breakfast; easy parking.”

— Verified Guest Joyce L. • February 19, 2026

“Friendly staff”

— Verified Guest Roger V. • February 18, 2026

“Everyone was very polite and friendly ”

— Verified Guest Sharell D. • February 15, 2026

“Clean, and good customer service. ”

— Verified Guest Fannie L. • February 15, 2026

“Our stay was great. Very helpful and courteous staff ”

— Verified Guest Earl D. • February 15, 2026

“Are stay was great. The staff was very helpful and curtious”

— Verified Guest Earl D. • February 15, 2026

“Your ada accessible room was NOT accessible! Could step into tub to shower. No way to open door from wheelchair and keep it open long enough. Please remove the bed skirt. Wheels kept entangling. Bed way to high, had to lay trashcan on its side to step in. Configuration of furniture: please move bench out of entryway. Room, especially bathroom, very dusty and grimy. Please do better”

— Verified Guest Trudi P. • February 14, 2026

“The staff was very friendly helpful and professional. I think the rooms could use a freshening up though. My room especially. The staff, location made up that issue.”

— Verified Guest James M. • February 11, 2026

“Very nice, clean rooms good breakfast, my son was critical in Banner hospital the staff were very friendly and helpful.”

— Verified Guest Terri E. • February 10, 2026

“We were greeted at check-in very warmly. The first night was hard on me as the only pillows were all huge. The next day I asked at the desk if there were any smaller pillows and the front desk attendant scrambled to find me one that would be more comfortable. The breakfasts were amazing! ”

— Verified Guest Lois W. • February 8, 2026

“Everything was excellent. No issues at all.”

— Verified Guest Daniel C. • February 6, 2026

“The hotel was nicely situated, but was rough in appearance and someone unclean feeling. During breakfast, the scrambled eggs were not completely cooked. Otherwise the staff were friendly and took care of us. ”

— Verified Guest Joey C. • February 4, 2026

“MJ is a great ambassador for your company ! He was so helpful after I had had a very trying day . I was traveling alone and appreciate the security features of the property as well. ”

— Verified Guest Paula B. • February 2, 2026

“Everything was good and front desk staff were very helpful and friendly ”

— Verified Guest Beverly B. • February 1, 2026

“My room floor preference was honored and the front desk staff were very helpful and friendly ”

— Verified Guest Beverly B. • February 1, 2026

“Very comfortable bed. Nice staff. The bathroom counter was not cleaned and there was what appeared to be coffee drips and little spills all over the counter. As other reviewers have mentioned, the daily parking fee is not called out or mentioned by front desk staff. The individual that checked me in even asked if I had a vehicle, and I said yes and they said you will need this parking pass. That would have been the time to clarify or mention there is an additional parking fee and not just glossing over it even if it is in writing elsewhere. There are nicer properties for the same daily rate if you add up this property's daily rate and their daily parking fee. The hotel is in a nice proximity to the convention center, but having the front entry doors locked 24/7 is a bit concerning and I have never seen that at any property I have ever stayed at.”

— Verified Guest Darren J. • February 1, 2026

“My stay at the hotel in Phoenix was very very good . The room was clean and well maintained. The individuals were polite, well versed and extremely helpful”

— Verified Guest Frank H. • January 29, 2026

“It was my first time in Phoenix and I had a remarkable stay at the Best Western. The front desk staff were all amazing, very professional and helpful. The amenities on the property were nice. I really enjoyed the basketball court and the fitness center along with the pool. And lastly a great continental breakfast scrambled eggs crispy bacon, fruit, cereal, juices, coffee, toast and all fresh and yummy. How can I forget to mention you can make your own waffles who doesn't love that. Great price, great place , and great location. Book your stay today.”

— Verified Guest Lobsang P. • January 29, 2026

“Staff was very helpful & friendly!! Facilities were clean & neat! Highly recommend!!”

— Verified Guest Raymond M. • January 28, 2026

“Staff was very helpful, & professional!!”

— Verified Guest Raymond M. • January 28, 2026

“Great location clean and comfortable I would recommend and I would stay again.”

— Verified Guest Rachel D. • January 28, 2026

“I enjoy the room I get and the staff there is real nice but didn't understand the fee for parking. did not have that before but oh well thank you for everything.”

— Verified Guest H. • January 27, 2026

“I stayed at this property anf Alec at the front was a phenomenal help and he is very professional I think you need to switch over to management and almost running the building. It’s a very clean place. I have no complaints.”

— Verified Guest D. • January 27, 2026

“Great customer service. Clean rooms. Great location”

— Verified Guest D. • January 25, 2026

“Great stay! Close to everything downtown. ”

— Verified Guest Dan H. • January 21, 2026

“I believed the attitude of the young man who registered me set the tone. He was efficient, personable and professional! Working alone he demonstrated he has mastered multitasking. He attended to a guests ahead of me and handled my registration as the guest returned for various items without us experiencing any delay!”

— Verified Guest Y. • December 13, 2025