All 95 reviews are from verified guests who stayed at this property. Sentiment scores are calculated using AI analysis.
AI
Guest Experience Summary
Based on 75 verified guest reviews • Updated
The Residence Inn by Marriott La Quinta offers a high-quality stay with an average rating of 9/10 based on 75 verified guest reviews on Reviewstay. Guests particularly appreciate the cleanliness of the hotel, which boasts a remarkable score of 9.5/10, with 40 mentions highlighting the property's tidiness. Service also receives positive feedback, rated at 8.7/10, with 90 mentions emphasizing the friendly nature of the staff. The rooms are well-regarded, achieving an 8.9/10 rating, with many guests noting their comfort and spaciousness. The location is convenient, scoring 8.2/10, making it a favorable choice for those visiting La Quinta, CA. However, some guests have expressed concerns regarding the breakfast offerings, with a few reviews indicating that items were not replenished promptly, leading to shortages. Additionally, while the amenities score 7.5/10, there are mentions of limited options, particularly regarding coffee. Recent reviews indicate a slight dip in overall satisfaction, with a 30-day average rating of 8.4/10 from 28 reviews, suggesting that while the hotel maintains a strong reputation, there are areas that could benefit from improvement.
Category Ratings
Service8.7/10
Room Quality8.9/10
Cleanliness9.5/10
Location8.2/10
Food & Dining8.3/10
Value8.2/10
Amenities7.5/10
What Guests Love
+Cleanliness rated 9.5/10 by guests
+Service rated 8.7/10 with friendly staff
+Rooms scored 8.9/10 for comfort and space
+Convenient location rated 8.2/10
Areas to Improve
-Breakfast items reported as scarce and not replenished promptly
-Amenities rated lower at 7.5/10 with limited options
This summary was generated by Reviewstay using AI analysis of 75 verified guest reviews. All data is sourced from real guests who stayed at this property.
Reviews
Verified Guest Review1/10
“Your front desk lady that checked me in is very UNHAPPY and NOT comfortable with her job. You need to terminate her and put someone in that is HAPPY. As a Titanium Elite member I would expect better service.”
— Verified Guest SAL T. •
Verified Guest Review10/10
“Receptionist at the check-in desk for amazing.. Communicated well and had a great sense of humor. ”
— Verified Guest TACOREY B. •
Verified Guest Review10/10
“Great room, nice area with lots of amenities nearby!”
— Verified Guest CARMEN P. •
Verified Guest Review10/10
“Staff was very good. The room was very clean and very nicely done kitchen was better than most. Good location ”
— Verified Guest MICHAEL B. •
Verified Guest Review7/10
“Everything about our stay was great and I would have given it a 10 except the carpet in our room was beyond filthy. All you had to do was walk around barefoot for a minute and then step into the shower to see all the dirt wash off your feet.”
— Verified Guest JOEL B. •
Verified Guest Review10/10
“Clean newer property in a prime location especially if you want to p/u a bird to go at Costco. Staff is super friendly and nightly rates are fair. Happy trails!”
— Verified Guest Weiman W. •
Verified Guest Review10/10
“Clean room and great front desk service at check-in. Breakfast was well stocked and breakfast area was kept clean. Beds were comfortable and great 2BR suite layout.”
— Verified Guest JENNIFER C. •
Verified Guest Review10/10
“Excellent stay overall. The staff was friendly and welcoming, and we really appreciated being able to check in early—it made a big difference. The property was clean, comfortable, and well-maintained. Would definitely stay here again.”
— Verified Guest Ngyuen D. •
Verified Guest Review10/10
“Me encanto muy comodo y limpio ademas con de un desayuno complementario muy Rico por seguro regresare😀”
— Verified Guest Zarco S. •
Verified Guest Review10/10
“Great rooms, great service, great price”
— Verified Guest Tomko M. •
Verified Guest Review10/10
“We always try to stay at Residence Inn, La Quinta when traveling through or to Palm Springs! Location is so convenient! They also have an excellent team of associates who always make us feel so welcome and appreciated! We’ll be back!”
— Verified Guest Q. •
Verified Guest Review10/10
“The functionality of the room, power outlets, mattress was very comfortable. Very clean. The breakfast options were perfect as well. Overall, excellent!”
— Verified Guest Keep D. •
Verified Guest Review9/10
“layout of hotel.
upgraded to 1 bedroom suite.
front desk and night audit personnel were efficient and helpful.
2 TV's in suite (front room and bedroom) with 1 remote seems unusual.
no spare TP in bathroom.
Shower head needs to be replaced.”
— Verified Guest N. •
Verified Guest Review9/10
“Convenient location, nice rooms and very friendly staff. Thank you for a wonderful visit ”
— Verified Guest Harbit C. •
Verified Guest Review10/10
“Clean , comfy love love love ..! ”
— Verified Guest ALMA A. •
Verified Guest Review7/10
“The room was very nice and the breakfast was very good. We didn’t appreciate that. There were so few channels on the television. It’s clear that Marriott is choosing to save money and not subscribing to any of the sports channels so we couldn’t watch the local baseball or basketball games. Also didn’t appreciate that they’ll only clean your room once a week and just bring you towels or any amenities that you want in general you’re paying top dollar for motel six type performance. I’ve always been a Marriott preferred stay here, but I’m going to have to rethink that now.”
— Verified Guest WALTER G. •
Verified Guest Review10/10
“The hotel was impeccably clean. The was very nice and professional. Always trying to accommodate and make the Residence happy. I love it. La Shan is the best.‼️❤️”
— Verified Guest White G. •
Verified Guest Review6/10
“Very average property! More like a Fairfield Inn than a Radisson property. Clean large room but not what I expected. Dissapointing! ”
— Verified Guest Morely K. •
Verified Guest Review10/10
“Great rooms! Fantastic customer service!! Lots of restaurants and shopping close…27 minutes from PSP airport. ”
— Verified Guest Wilson A. •
Verified Guest Review10/10
“When we travel from Phoenix to California this hotel is our only choice
Lashan Pope, the general manager, and her team do a master class in hospitality!
The rooms are so clean
The breakfast is terrific
We live to stay here!
Even though we are crossing the desert we consider it a destination hotel!”
— Verified Guest Carr L. •
Verified Guest Review10/10
“Stay was great. Love we can have a private stay with little to no disturbance. Front desk lady is exceptional. She is cherry and smiling and super friendly. ”
— Verified Guest Richardson A. •
Verified Guest Review10/10
“Everything was nice it was really clean parking was great room was wonderful Buffet is fine and the staff was friendly”
— Verified Guest Thomas S. •
Verified Guest Review10/10
“Excellent experience, great staff, can’t wait to come back. ”
— Verified Guest Davis A. •
Verified Guest Review10/10
“Unfortunately our first room, the air conditioning and lights did not work. We had to move to a different room. They serve breakfast from 6:30 am until 9:00 am. The breakfast should last until 11:00am. ”
— Verified Guest ALINA B. •
Verified Guest Review2/10
“We booked this hotel as it had excellent ratings but the experience we got was less than pleasant. After the first night when we went out hoping that our room would be cleaned and tidied when we come back, our room was in the same state as we left it in the morning. When we called the front desk, they said housekeeping only cleans rooms every other day.
We don’t usually book Airbnb as we have to do our beds just like we do at home. I didn’t expect I’d have to do our beds in this excellent rating hotel. ”
— Verified Guest MONIK G. •
Verified Guest Review1/10
“Unfortunately this was one of the worse stays I had with marriot properties, starting with homeless gentleman lurking on our floor when I checked in, to being in a room right next to the elevator where all I can hear is the beeping throughout the night. Got two hours of sleep… won’t be staying here again and may have to reconsider my Marriott loyalty.”
— Verified Guest STEPHEN M. •
Verified Guest Review2/10
“Nice room. Breakfast was good. Worth $1000 a night?? Not even close. ”
— Verified Guest Rolleri J. •
Verified Guest Review8/10
“Hotel is newer and clean. The front desk staff was friendly and helpful. Housekeeping only came every other day and this was not communicated upfront. They als ran out of luggage carts on day of departure. Hotel did not seem very busy so it was strange that there were not any carts available.”
— Verified Guest TODD S. •
Verified Guest Review10/10
“Very friendly staff, clean, new, and the shower products smell amazing!”
— Verified Guest Bernard A. •
Verified Guest Review10/10
“Large comfortable room & bed! Kitchen is awesome! Love bonvoy Marriotts they’ve all been exactly what we needed when travelling!”
— Verified Guest Vigdor R. •
Verified Guest Review9/10
“Large comfortable room & bed! Love that the rooms have a kitchen just really wish there was a bathtub”
— Verified Guest Vigdor R. •
Verified Guest Review4/10
“Based on the guest ratings and the cost, I had much higher expectations. I would rate this property/our stay as fair. The property is newer and the breakfast was good. The issues I experienced were related to housekeeping. Our shower had remnants from previous guest and, although we requested housekeeping in the morning, they never came to clean the room. Also, the sound proofing between floors was poor. The noise from someone walking around all night in the room above ours was very loud. ”
— Verified Guest DANIELLE S. •
Verified Guest Review10/10
“Very nice room. I will come back. ”
— Verified Guest HOLLY H. •
Verified Guest Review10/10
“I loved our room. It was spacious and cozy. We came for Indian Wells and it was the perfect spot. ”
— Verified Guest NURIA D. •
Verified Guest Review10/10
“Great rooms, great location, nice breakfasts etc”
— Verified Guest HENRY B. •
Verified Guest Review4/10
“We stayed 3 nights. Paid 4x the going rate because of an event in town. Our room was never attended to. No new sheets, beds made or fresh towels. The AC only works by motion so I had to get a stand up fan to keep the room cool during the night. When we checked in I asked for 2 queens bc at the time I booked they only had King rooms. They had one available but said they would have to charge me more. This was after paying $950 a night! Very disappointing. No complimentary waters. The free breakfast was nice and attendants were very helpful. ”
— Verified Guest STUART O. •
Verified Guest Review10/10
“Everything was awesome EXCEPT…
I normally always take the top floor this time I moved from the top floor to the second floor in order to get a little view of the mountains and naturally the people above me were clueless that there’s somebody below them the stomping the moving of furniture was like they were redecorating the room. It was so annoying. Other than that everything was exceptional. The rooms are amazing. The staff is terrific. The breakfast in the morning excellent. !!!!
Never again will I exchange a view for a floor below the top level👍🏻”
— Verified Guest Logan D. •
Verified Guest Review7/10
“We did not receive any maid service the first 2 days and we're not offered any compensation. ”
— Verified Guest Slinden L. •
Verified Guest Review10/10
“Clean, convenient, and friendly service”
— Verified Guest Loring J. •
Verified Guest Review10/10
“Very nice property and centrally located”
— Verified Guest JAMES N. •
Verified Guest Review6/10
“It was okay. Just another average run of the mill hotel.
It was my fault but I left behind in room 413, my medicine. If you actually cared about customer service, someone from the hotel should have contacted me. No one did!
My name was on the bottle and you have my
contact information.
You see..little stuff like that makes a huge difference.
”
— Verified Guest THOMAS M. •
Verified Guest Review10/10
“Great people. ”
— Verified Guest WILLIAM T. •
Verified Guest Review10/10
“This was our second year staying here for the tennis tourney. The hotel has a very relaxed atmosphere, is clean and updated and so of the RI we have stayed at, we consider it the best. Of course the location to the tennis is a big plus and the amenities are great!”
— Verified Guest JOHN R. •
Verified Guest Review10/10
“Nice place.”
— Verified Guest Schulz R. •
Verified Guest Review10/10
“Hotel was AMAZING. Clean big beautiful rooms, super friendly staff. Will definitely stay here again!!”
— Verified Guest ALNAHL J. •
Verified Guest Review10/10
“Really a great spot to stay for a quick trip to the desert!
Super friendly staff
Super clean property
Generous room size that was also designed well.”
— Verified Guest MELISSA D. •
Verified Guest Review10/10
“Excellent like always, personal in front desk the best, especially Aris and Isabel very very professional and kind. ”
— Verified Guest Gonzalez L. •
Verified Guest Review10/10
“Great Front Desk! Check-in was fast and easy, polite, courteous, happy, smiling, complimentary and made us feel welcome.”
— Verified Guest Mcdaniel M. •
Verified Guest Review9/10
“Location to restaurants and activities”
— Verified Guest KARLA T. •
Verified Guest Review2/10
“The Wi-Fi did not work. I did not receive a welcome letter with an explanation of the workaround. The commercial building next door started making noise at 6:00 a.m
... it sounded like a leaf blower for about an hour early on Saturday morning. Then large 18-wheeler trucks came and parked outside and idled their loud engine. The hallways echoed with noise and the person above me stomped from 5:00 a.m. to 7:30, I think maybe it was the gym... When I complained about the Wi-Fi I was told that I should have received a letter and the front desk should have told me about the workaround but why didn't I call them?? The room was clean and well supplied. The breakfast was good. The car charger was convenient. ”
— Verified Guest LAURA D. •
Verified Guest Review10/10
“El servicio fue excelente y el hotel sigue impecable como cuando se abrió muchas felicidades y gracias por hacer muy placentera nuestra estadía ”
— Verified Guest Robles F. •
Verified Guest Review10/10
“The stay at Residence was great. It was clean and staff friendly. Well located.”
— Verified Guest SHARON B. •
Verified Guest Review10/10
“Excellent facility. I had a minor problem with the coffee maker, turned out it was the electrical outlet at fault. They took care of it immediately and then gave me a couple bottles of Starbucks iced coffee. Can't beat that for service!”
— Verified Guest Bishop S. •
Verified Guest Review10/10
“We loved your hotel!!! Your GM, I’m forgetting her name. It started with a T, Was exceptional!!! The whole staff was very helpful and friendly!”
— Verified Guest Lee W. •
Verified Guest Review10/10
“Excellent service, clean, friendly. ”
— Verified Guest Romer J. •
Verified Guest Review10/10
“I have stayed at the Residence Inn La Quinta for the past few years and have always had a gteat service, restful night sleep and great breakfast.”
— Verified Guest HADI Z. •
Verified Guest Review10/10
“Clean rooms, pleasant staff and good breakfast.”
— Verified Guest KENNETH H. •
Verified Guest Review7/10
“Location, clean room and amenities. One thing that needs an upgrade is the mattress. There was no prior notice of room fire alarm test”
— Verified Guest SANA H. •
Verified Guest Review10/10
“Amazing staff!! ”
— Verified Guest SUMMER P. •
Verified Guest Review9/10
“This is a regular spot for us to stay, love the location and the room is comfortable. My only issue was that there was rarely any coffee at breakfast and other breakfast items were also scarce. They definitely could have been better at replenishing the items. I LOVE the free EV charging, was super convenient. We will be back!”
— Verified Guest Z. •
Verified Guest Review10/10
“The managers in front office were both outstanding. 10 out 10 on both ladies ”
“Check in was quick and smooth. Would definitely come back. Overall friendly staff.”
— Verified Guest ESMERALDA P. •
Verified Guest Review10/10
“service was prompt, location looks brand new and breakfast was great!”
— Verified Guest SARAH C. •
Verified Guest Review10/10
“Property is still fairly new to the area. Great location. Plenty of options to choose from when it comes to food. Parking is complimentary! Staff and the service has always been great. Easy check in and easier check out. My rooms have always been throughly clean and I love how they are studios. Variety of general appliances in the kitchen. I’ve stayed here more than three times and my visits have yet to disappoint me. Thank you for my amazing stays! ”
— Verified Guest N. •
Verified Guest Review10/10
“The staff was friendly and helpful .the hotel was immaculate. ”
— Verified Guest Dodge P. •
Verified Guest Review8/10
“Good location, good breakfast and very clean.”
— Verified Guest MARY T. •
Verified Guest Review10/10
“Great hotel, easy access to restaurants ”
— Verified Guest Evans I. •
Verified Guest Review8/10
“Spacious, clean and newly remodeled rooms. Very pleasant stay for the price.”
— Verified Guest SHERI B. •
Verified Guest Review10/10
“Checking in was very easy and hassle free. The staff the entire week was very friendly and really helpful”
— Verified Guest Andruski M. •
Verified Guest Review10/10
“Extremely clean and staff was super hospitable”
— Verified Guest Sparks W. •
Verified Guest Review10/10
“Clean comfortable rooms, central location, very friendly staff!!!”
— Verified Guest ANGELO P. •
Verified Guest Review10/10
“Wonderfull staff ”
— Verified Guest JEFF A. •
Verified Guest Review10/10
“The staff were very helpful and friendly.”
— Verified Guest DAVID W. •
Verified Guest Review9/10
“Very clean,front desk very friendly ”
— Verified Guest LINDA W. •
Verified Guest Review10/10
“Best customer service ever! It starts at the front desk and continues throughout the facility. ”
— Verified Guest I. •
Verified Guest Review10/10
“Thank you Ben at the lobby check in, You were always so kind as well as all the ladies at the Breakfast!! Love the Hotel’s Location, very clean, great atmosphere!!! A*”
— Verified Guest T. •
Verified Guest Review10/10
“The staff at the Residence Inn La Quinta is always friendly, personable and put the care in customer service each and every time I come to this location. You don't feel like a number, you feel like they truly care about you as a customer and that you are having a great stay. If i have ever had an issue, they are always right on top of it. The rooms are very clean and perfect every time. There are restaurants right next door along with a Costco within walking distance to fill the refrigerator for a longer stay. I highly recommend this hotel as it is always a pleasure to stay here and very convenient for visiting or seeing any other part of the desert valley.”
— Verified Guest N. •
Verified Guest Review10/10
“The facility was exceptionally clean. The front desk staff very friendly kitchen staff very approachable. Excellent stay.”
— Verified Guest N. •
Verified Guest Review10/10
“Excellent. Was given a room on second floor by stairs to dog area. Perfect as I was sick the whole time during my stay. Area is clean, nice to walk dogs. Convenient to anything you may need. Courteous staff, great breakfast. I highly recommend. I will return next year for the dog show. Hopefully I won’t be sick.”
— Verified Guest I. •
Verified Guest Review4/10
“The hotel is relatively new and nice. The A/C can not be set below 68 and continuously goes off during the night. Sleep with the bedroom at 70 is difficult. ”
— Verified Guest T. •
Verified Guest Review10/10
“Great and very safe location, staff friendly and helpful. ”
— Verified Guest O. •
Verified Guest Review10/10
“Very clean ,comfortable i liked that it had a kitchen and big bathroom.I will definitely recommend👍👍
”
— Verified Guest A. •
Verified Guest Review10/10
“Our stay was great. We were thrilled with the room and the property. Everything was clean and the staff was great! Especially Ben at the front desk.”
— Verified Guest C. •
Verified Guest Review10/10
“Cleanliness, spacious, location, convenience, cost. There is nothing negative about this place. Will stay again for sure.”
— Verified Guest A. •
Verified Guest Review10/10
“How wonderful and friendly your entire staff treated us and all the guests!”
— Verified Guest H. •
Verified Guest Review10/10
“Wow, we enjoyed our entire stay! From the Front Desk, the Room and the wonderful Breakfast abs the entire Staff!”
— Verified Guest Q. •
Verified Guest Review10/10
“The personnel, Ben and Casandra went above and beyond to make my stay very pleasant. ”
— Verified Guest K. •
Verified Guest Review10/10
“The cleanliness of the rooms and facility. The very polite staff!”
— Verified Guest S. •
Verified Guest Review10/10
“Everything was great”
— Verified Guest J. •
Verified Guest Review10/10
“It’s always the people who work here that set the hotel apart from its peers. The beds are super comfortable too. ”
— Verified Guest P. •
Verified Guest Review10/10
“Extra nice .Couldn’t believe how roomy it was with a kitchen setup This place is my go to from now on”
— Verified Guest N. •
Verified Guest Review9/10
“I stay at this hotel quite frequently during the Desert horse park season. The rooms are always clean and I like having living space and a kitchenette. Staff are professional and courteous. The hotel has several charging stations throughout the parking area making it very convenient to charge my electric vehicle. ”
— Verified Guest D. •
Verified Guest Review3/10
“The staff at the desk was super helpful. Building is nice and location is good. Housekeeping is poor. Room was dirty, kitchenette floor was disgustingly filthy as was bathroom floor. Wiped both with a wet towel to our horror the tiles were filthy. I took a photo as it was shocking. We had another reservation booked for another trip back to the desert but have canceled it. ”