All 51 reviews are from verified guests who stayed at this property. Sentiment scores are calculated using AI analysis.
AI
Guest Experience Summary
Based on 19 verified guest reviews • Updated
The Residence Inn by Marriott Phoenix West Avondale offers a high-quality stay, reflected in an impressive average rating of 9.3 out of 10 from a total of 19 reviews analyzed by Reviewstay. Guests consistently praise the hotel's cleanliness, awarding it a score of 9.4 out of 10, with 16 mentions highlighting the property as 'clean.' The spacious rooms also receive commendation, achieving a similar rating of 9.4 out of 10, with 20 reviews noting the comfort and amenities provided. Service at the hotel is rated at 8.7 out of 10, with guests frequently mentioning the friendly and helpful staff, particularly highlighting individuals like Nina and Maya for their exceptional customer service. The breakfast offerings are also well-regarded, with a rating of 9.1 out of 10, and many guests appreciating the quality and variety available. While the hotel enjoys an overall positive guest rate of 89%, some areas for improvement have been noted. The amenities score is lower at 8 out of 10, with limited mentions regarding parking facilities. Additionally, a few guests reported issues with noise from housekeeping during early morning hours, which affected their sleep quality. Recent reviews from the last 30 days indicate a slight dip in average rating to 8.9, suggesting that while the hotel maintains a strong reputation, there are ongoing areas to address to enhance the guest experience further.
Category Ratings
Service8.7/10
Room Quality9.4/10
Cleanliness9.4/10
Location8.7/10
Food & Dining9.1/10
Amenities8/10
What Guests Love
+Cleanliness rated 9.4/10 by guests
+Rooms scored 9.4/10 for comfort
+Breakfast rated 9.1/10 for quality and variety
+Service rated 8.7/10 with praise for staff
Areas to Improve
-Amenities rated lower at 8/10
-Some noise complaints from housekeeping reported
This summary was generated by Reviewstay using AI analysis of 19 verified guest reviews. All data is sourced from real guests who stayed at this property.
Reviews
Verified Guest Review10/10
“Excellent hotel. Check-in was quick and easy, the staff member that assisted was very nice. Our room was clean. The pool was also clean. The location is also perfect if you have any plans in the west valley. ”
— Verified Guest Austin J. •
Verified Guest Review10/10
“Hotel was perfect, enjoyed my stay. Easy check in, staff was friendly. The room was big and had everything I would need if I had to stay longer. The property was clean and I would stay here again. ”
— Verified Guest Roxanne V. •
Verified Guest Review2/10
“Unfortunately we did not have a good nor pleasant stay. Our room was directly across from the freeway and although I am am a Platinum Elite Member for life our room was extremely noisy, The staff were great and the room was very set up but the positioning of the hotel and of our room was terrible. The traffic sounds were nonstop and made sleeping difficult to near impossible. We ended up leaving by 5am as we just could sleep.
If you are staying at this hotel I would highly recommend requesting to stay in a room not facing the freeway or find another hotel, ”
— Verified Guest NAMETH B. •
Verified Guest Review10/10
“Excellent stay. Staff was friendly and professional ”
— Verified Guest Laura P. •
Verified Guest Review10/10
“Amazing rooms. Kitchen living room and bedroom with big spacious bathroom and closet. Super clean. Great breakfast and staff is amazingly kind and professional. Maya especially when we checked in was so very helpful. Thank you!’”
— Verified Guest Calley C. •
Verified Guest Review10/10
“Very good, room was cleaned and properly maintained,
Good location ”
— Verified Guest Gabe G. •
Verified Guest Review10/10
“The mini kitchen ”
— Verified Guest Alvin S. •
Verified Guest Review10/10
“Love the stay here! The 1BDRM suites are really spacious and the working staff here are very friendly. The property is clean and lovely. Would definitely stay here again. :)”
— Verified Guest Ritkvik K. •
Verified Guest Review10/10
“Your property and people were awesome.
Thank you for making the experience exceptional for my daughter and I.”
— Verified Guest David C. •
Verified Guest Review9/10
“Could not get the car charger to work. I think it needs service”
— Verified Guest Douglas W. •
Verified Guest Review10/10
“I had a wonderful stay at this hotel. The property was clean, quiet, and very well maintained. My room was spotless, comfortable, and had everything I needed for a relaxing stay. I especially appreciated how peaceful it was, which made it easy to get a good night’s sleep. The overall atmosphere was welcoming, and I would definitely stay here again. I highly recommend this hotel to anyone looking for a clean, comfortable, and quiet place to stay.”
— Verified Guest Gabbie D. •
Verified Guest Review10/10
“I had a wonderful stay at this hotel. The property was clean, quiet, and very well maintained. My room was spotless, comfortable, and had everything I needed for a relaxing stay. I especially appreciated how peaceful it was, which made it easy to get a good night’s sleep. The overall atmosphere was welcoming, and I would definitely stay here again. I highly recommend this hotel to anyone looking for a clean, comfortable, and quiet place to stay.”
— Verified Guest Gabbie D. •
Verified Guest Review10/10
“Nina at the front desk at check in was amazing. So kind, caring and we will be back to stay on our next visit just to see her again. My daughters adored her. Hotel was clean, beds were very comfortable and the included breakfast was great. ”
— Verified Guest Erika C. •
Verified Guest Review10/10
“From check in to check out the entire experience was excellent!!! Our favorite was Nina at check in! That girl deserves a raise!!!! She was the sweetest and friendliest person and she was at the end of her shift!! The room was very nice and well cleaned and maintained. The breakfast was good. Overall excellent stay. ”
— Verified Guest Shenandoah S. •
Verified Guest Review10/10
“Hands down best hotel I’ve ever stayed at. Clean, room had little shown wear, staff was incredibly friendly and breakfast was amazing. Real dishes. My only recommendation would be to put out flavored creamers for the coffee. They are available on request though. Thank you for an amazing stay! ”
— Verified Guest Nicole O. •
Verified Guest Review10/10
“This location was AMAZING——The front desk attendant, I believe it was Trish, not sure if I have it correct…beautiful black woman….however the stay was incredible and trust me I know…we drive cross country often and am platinum….great suite, parking was convenient, PHENOMENAL BREAKFAST….had a wonderful stay! Nice NICE stay! ”
— Verified Guest Tanneka T. •
Verified Guest Review10/10
“Wonderful staff, great rooms, and outstanding breakfast!”
— Verified Guest Mitchell G. •
Verified Guest Review10/10
“Staff was amazing. Housekeeping was phenomenal. Didn't have to ask for anything.”
— Verified Guest Michelle H. •
Verified Guest Review6/10
“I worked nightshift during my 2 weeks stay. The housekeeper that was cleaning my side of the area was slamming doors at 8am. Cause me to jump out my sleep a couple of times. ”
— Verified Guest Melanie W. •
Verified Guest Review10/10
“We had a very nice stay. The room was very nice spacious and clean. The staff was very friendly. ”
— Verified Guest Candace R. •
Verified Guest Review10/10
“The front desk agent Maya was very nice and pleasant. My check in was very quick.
All of the staff I encountered was very nice and welcoming. Our room was very clean and pleasant. Than I you all for your hospitality ”
— Verified Guest Tamika W. •
Verified Guest Review10/10
“Overall service was great. ”
— Verified Guest Sherbet M. •
Verified Guest Review10/10
“Comfortable and clean . Hostess was so nice . ”
— Verified Guest Alicia H. •
Verified Guest Review7/10
“Check-in was only shortly before midnight, and we were tired from a long drive. The staff was very friendly and did everything they could to make it quick, but we're having system issues. Once in the room and showering, I noticed smudges on the shower walls and hair on the floor. Before leaving the next morning, I asked to have the shower recleaned, specifically mentioning the smudges. I arrived back to the room to the dirty towels gone, garbage emptied, and smudges and hair. I later wiped the smudges off the wall myself with a wet washcloth. Otherwise, it was a good experience. Staff was always friendly and helpful. ”
— Verified Guest Meghan M. •
Verified Guest Review10/10
“It was very nice. Rooms/ beds were clean. Sofa bed had all amenities to be comfortable. Full kitchen. Maya at the front desk was the nicest welcome .
Breakfast was great. The spinach cheese quiche was a hit. Great coffee. Slept well. Easy check in.
The front desk also accepts chase bank visa debit cards for security deposit . That’s a plus ”
— Verified Guest Alicia H. •
Verified Guest Review10/10
“Last minute booking but loved it. Great location, friendly staff, very clean. ”
— Verified Guest Laura G. •
Verified Guest Review10/10
“It’s always a good experience the staff is wonderful. ”
— Verified Guest Tina W. •
Verified Guest Review10/10
“Professional staff and helpful and friendly. Clean facility, great breakfast.”
— Verified Guest Angela C. •
Verified Guest Review9/10
“Room spacious,clean and well organized ”
— Verified Guest Ruth A. •
Verified Guest Review10/10
“Spectacular service by Maya at the front desk. She was very kind and professional.
Location is perfect for a pass through and the room and facilities were all in great shape. ”
— Verified Guest Hendre C. •
Verified Guest Review10/10
“Nina was absolutely fabulous helping me get everything lined up and was very accommodating. The room was clean, spacious and affordable. I was very haooy with my time at your facility. I deffinatly will be back.”
— Verified Guest Jason E. •
Verified Guest Review10/10
“My stay was great. Truly enjoying the clean room. ”
— Verified Guest Roosevelt G. •
Verified Guest Review10/10
“Clean and beautiful place ”
— Verified Guest Modiel M. •
Verified Guest Review10/10
“Always a great experience. ”
— Verified Guest Cristina L. •
Verified Guest Review9/10
“I loved everything about my stay here. The only reason I wouldn't give a 10 out of 10 was because the pillows were very uncomfortable. But other than that awesome hotel.”
— Verified Guest Francisco R. •
Verified Guest Review10/10
“This was my experience at this Marriott location. Though I travel quite a bit and frequently stay at hotels, this by far was one of my best experiences! The room was very comfortable, clean, as was the entire facility, however the staff was fantastic! I can’t say enough how professional and friendly they ALL were! Love them! ”
— Verified Guest Dean W. •
Verified Guest Review10/10
“This place was amazing and very clean and they also have truck parking Miss Maya was very helpful they need more like her ”
— Verified Guest Frantz S. •
Verified Guest Review10/10
“The best Marriott stay I’ve had in years. Clean, well maintained rooms and fantastic accommodating friendly staff. With first time renting an EV, the on site chargers were a massive bonus. Thank you!”
— Verified Guest Toby G. •
Verified Guest Review10/10
“This place was incredible! 2 room suite, very reasonably priced, warm clean pool, great breakfast, family friendly, close to the freeway and right by great shopping/dining! 10/10”
— Verified Guest Sarah W. •
Verified Guest Review10/10
“Very friendly staff and clean rooms, good breakfast also... Highly recommend.”
— Verified Guest Trinidad P. •
Verified Guest Review9/10
“This was a nice property, very clean and new the bathrooms and the linens seem a little outdated, but overall things were nice. The pool however, is in the parking lot and is much smaller looking than the pictures.”
— Verified Guest L. •
Verified Guest Review10/10
“Excellent service and impeccable as far as cleanliness and location. Highly recommend. ”
— Verified Guest T. •
Verified Guest Review10/10
“The rooms are always clean and breakfast is always the best. I also enjoy the workout room downstairs.”
— Verified Guest T. •
Verified Guest Review4/10
“This particular Residence Inn is HORRIBLE! I almost always stay at Marriott brands vs Hilton. But this time I wished so badly that I had made a reservation at the Garden Inn right next store instead. Those guests appeared to be having much more enjoyable time. The location of this Residence Inn is poor-on a steep hill grade, right next to I-10…I mean so bad that the car headlights from the I-10 drivers comes in to the rooms all night. For a fairly ‘new’ hotel, it was filthy, worn down, dust & mold in many places, most of the furniture in the room was breaking down and had holes in them. The beds caved in in the center and had no backbone. Even with a “call use refrigerator“ in the room, most of the appliances they provided were broken so you couldn’t use them! Also, they do not even offer 24 hr coffee service in the lobby like every other location! I asked management; they admitted they don’t care & only have it during free breakfast. All others still offer it. Poor trained staff/rude ”
— Verified Guest E. •
Verified Guest Review10/10
“Clean. Courteous front desk staff. Airport shuttle is a plus. ”
— Verified Guest F. •
Verified Guest Review9/10
“I had a great experience love the fact that I came to a clean room, and the service was on point I will be returning.”
— Verified Guest N. •
Verified Guest Review10/10
“We had an amazing time even though it was just for the weekend. My kids loved the sofa bed in the room, motto mention the full kitchen we had. We will definitely be staying here in our next AZ trip. ”
— Verified Guest Y. •
Verified Guest Review10/10
“One of the best hotels that I’ve stayed in! The rooms are so spacious and they have everything you need! I would definitely stay here again! ”
— Verified Guest J. •
Verified Guest Review10/10
“Wow, All the staff are so friendly and accommodating. The breakfast was top notch and delicious. The grounds were immaculate. Would definitely stay here again!!”
— Verified Guest D. •
Verified Guest Review10/10
“Excellent service ”
— Verified Guest I. •
Verified Guest Review10/10
“I think the hotel is new - or at least it looked new. The suite we stayed in was great and the staff was super friendly and welcoming. ”