11410 W Hotel Wy, Avondale, AZ 85323, USA
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All 38 reviews are from verified guests who stayed at this property. Sentiment scores are calculated using AI analysis.
Based on 21 verified guest reviews • Updated
The Residence Inn by Marriott Phoenix West Avondale offers a high-quality stay, reflected in its impressive average rating of 9.6 out of 10 based on 21 reviews analyzed by Reviewstay. Guests consistently praise the hotel's cleanliness, with an average score of 8.7, although some mention minor issues in this area. Service is a standout feature, receiving a commendable rating of 9.2, with many guests highlighting the friendliness and professionalism of the staff, particularly noting individuals like Maya and Trish for their exceptional service. The location also garners positive feedback, rated at 9.4, making it convenient for travelers passing through Avondale, AZ. Room quality is rated at 9.1, with guests appreciating the spaciousness and amenities, including full kitchens in suites. The food and dining experience, particularly breakfast, is well-received with a score of 9.1, where guests enjoyed items like spinach cheese quiche and praised the coffee. Despite the high ratings, there are some areas of concern; for instance, a few guests reported discomfort with pillows and noted cleanliness issues such as smudges in the shower. Recent reviews from the last 30 days indicate a slight dip in average rating to 9.2, suggesting that while the hotel maintains a strong reputation, there may be occasional inconsistencies that need addressing. Overall, the Residence Inn by Marriott Phoenix West Avondale remains a popular choice for visitors, with 90% of guests expressing satisfaction based on verified guest reviews on Reviewstay.
This summary was generated by Reviewstay using AI analysis of 21 verified guest reviews. All data is sourced from real guests who stayed at this property.
“From check in to check out the entire experience was excellent!!! Our favorite was Nina at check in! That girl deserves a raise!!!! She was the sweetest and friendliest person and she was at the end of her shift!! The room was very nice and well cleaned and maintained. The breakfast was good. Overall excellent stay. ”
— Verified Guest Shenandoah S. •
“Hands down best hotel I’ve ever stayed at. Clean, room had little shown wear, staff was incredibly friendly and breakfast was amazing. Real dishes. My only recommendation would be to put out flavored creamers for the coffee. They are available on request though. Thank you for an amazing stay! ”
— Verified Guest Nicole O. •
“This location was AMAZING——The front desk attendant, I believe it was Trish, not sure if I have it correct…beautiful black woman….however the stay was incredible and trust me I know…we drive cross country often and am platinum….great suite, parking was convenient, PHENOMENAL BREAKFAST….had a wonderful stay! Nice NICE stay! ”
— Verified Guest Tanneka T. •
“Wonderful staff, great rooms, and outstanding breakfast!”
— Verified Guest Mitchell G. •
“Staff was amazing. Housekeeping was phenomenal. Didn't have to ask for anything.”
— Verified Guest Michelle H. •
“I worked nightshift during my 2 weeks stay. The housekeeper that was cleaning my side of the area was slamming doors at 8am. Cause me to jump out my sleep a couple of times. ”
— Verified Guest Melanie W. •
“We had a very nice stay. The room was very nice spacious and clean. The staff was very friendly. ”
— Verified Guest Candace R. •
“The front desk agent Maya was very nice and pleasant. My check in was very quick. All of the staff I encountered was very nice and welcoming. Our room was very clean and pleasant. Than I you all for your hospitality ”
— Verified Guest Tamika W. •
“Overall service was great. ”
— Verified Guest Sherbet M. •
“Comfortable and clean . Hostess was so nice . ”
— Verified Guest Alicia H. •
“Check-in was only shortly before midnight, and we were tired from a long drive. The staff was very friendly and did everything they could to make it quick, but we're having system issues. Once in the room and showering, I noticed smudges on the shower walls and hair on the floor. Before leaving the next morning, I asked to have the shower recleaned, specifically mentioning the smudges. I arrived back to the room to the dirty towels gone, garbage emptied, and smudges and hair. I later wiped the smudges off the wall myself with a wet washcloth. Otherwise, it was a good experience. Staff was always friendly and helpful. ”
— Verified Guest Meghan M. •
“It was very nice. Rooms/ beds were clean. Sofa bed had all amenities to be comfortable. Full kitchen. Maya at the front desk was the nicest welcome . Breakfast was great. The spinach cheese quiche was a hit. Great coffee. Slept well. Easy check in. The front desk also accepts chase bank visa debit cards for security deposit . That’s a plus ”
— Verified Guest Alicia H. •
“Last minute booking but loved it. Great location, friendly staff, very clean. ”
— Verified Guest Laura G. •
“It’s always a good experience the staff is wonderful. ”
— Verified Guest Tina W. •
“Professional staff and helpful and friendly. Clean facility, great breakfast.”
— Verified Guest Angela C. •
“Room spacious,clean and well organized ”
— Verified Guest Ruth A. •
“Spectacular service by Maya at the front desk. She was very kind and professional. Location is perfect for a pass through and the room and facilities were all in great shape. ”
— Verified Guest Hendre C. •
“Nina was absolutely fabulous helping me get everything lined up and was very accommodating. The room was clean, spacious and affordable. I was very haooy with my time at your facility. I deffinatly will be back.”
— Verified Guest Jason E. •
“My stay was great. Truly enjoying the clean room. ”
— Verified Guest Roosevelt G. •
“Clean and beautiful place ”
— Verified Guest Modiel M. •
“Always a great experience. ”
— Verified Guest Cristina L. •
“I loved everything about my stay here. The only reason I wouldn't give a 10 out of 10 was because the pillows were very uncomfortable. But other than that awesome hotel.”
— Verified Guest Francisco R. •
“This was my experience at this Marriott location. Though I travel quite a bit and frequently stay at hotels, this by far was one of my best experiences! The room was very comfortable, clean, as was the entire facility, however the staff was fantastic! I can’t say enough how professional and friendly they ALL were! Love them! ”
— Verified Guest Dean W. •
“This place was amazing and very clean and they also have truck parking Miss Maya was very helpful they need more like her ”
— Verified Guest Frantz S. •
“The best Marriott stay I’ve had in years. Clean, well maintained rooms and fantastic accommodating friendly staff. With first time renting an EV, the on site chargers were a massive bonus. Thank you!”
— Verified Guest Toby G. •
“This place was incredible! 2 room suite, very reasonably priced, warm clean pool, great breakfast, family friendly, close to the freeway and right by great shopping/dining! 10/10”
— Verified Guest Sarah W. •
“Very friendly staff and clean rooms, good breakfast also... Highly recommend.”
— Verified Guest Trinidad P. •
“This was a nice property, very clean and new the bathrooms and the linens seem a little outdated, but overall things were nice. The pool however, is in the parking lot and is much smaller looking than the pictures.”
— Verified Guest L. •
“Excellent service and impeccable as far as cleanliness and location. Highly recommend. ”
— Verified Guest T. •
“The rooms are always clean and breakfast is always the best. I also enjoy the workout room downstairs.”
— Verified Guest T. •
“This particular Residence Inn is HORRIBLE! I almost always stay at Marriott brands vs Hilton. But this time I wished so badly that I had made a reservation at the Garden Inn right next store instead. Those guests appeared to be having much more enjoyable time. The location of this Residence Inn is poor-on a steep hill grade, right next to I-10…I mean so bad that the car headlights from the I-10 drivers comes in to the rooms all night. For a fairly ‘new’ hotel, it was filthy, worn down, dust & mold in many places, most of the furniture in the room was breaking down and had holes in them. The beds caved in in the center and had no backbone. Even with a “call use refrigerator“ in the room, most of the appliances they provided were broken so you couldn’t use them! Also, they do not even offer 24 hr coffee service in the lobby like every other location! I asked management; they admitted they don’t care & only have it during free breakfast. All others still offer it. Poor trained staff/rude ”
— Verified Guest E. •
“Clean. Courteous front desk staff. Airport shuttle is a plus. ”
— Verified Guest F. •
“I had a great experience love the fact that I came to a clean room, and the service was on point I will be returning.”
— Verified Guest N. •
“We had an amazing time even though it was just for the weekend. My kids loved the sofa bed in the room, motto mention the full kitchen we had. We will definitely be staying here in our next AZ trip. ”
— Verified Guest Y. •
“One of the best hotels that I’ve stayed in! The rooms are so spacious and they have everything you need! I would definitely stay here again! ”
— Verified Guest J. •
“Wow, All the staff are so friendly and accommodating. The breakfast was top notch and delicious. The grounds were immaculate. Would definitely stay here again!!”
— Verified Guest D. •
“Excellent service ”
— Verified Guest I. •
“I think the hotel is new - or at least it looked new. The suite we stayed in was great and the staff was super friendly and welcoming. ”
— Verified Guest I. •