11410 W Hotel Wy, Avondale, AZ 85323, USA
Book NowSentiment Breakdown:
All 32 reviews are from verified guests who stayed at this property. Sentiment scores are calculated using AI analysis.
Based on 19 verified guest reviews • Updated
The Residence Inn by Marriott Phoenix West Avondale offers an exceptional experience for guests, achieving an impressive average rating of 9.7 out of 10 based on 19 reviews analyzed by Reviewstay. Guests consistently praise the cleanliness of the hotel, which received a score of 9.4 out of 10, with the term 'clean' frequently mentioned in reviews. The service quality is also highly regarded, earning a score of 9.6 out of 10, with many guests highlighting the friendliness and professionalism of the staff, particularly noting Maya's exceptional service at the front desk. The rooms themselves are spacious and comfortable, reflected in a rating of 9.3 out of 10, with guests appreciating the full kitchen amenities available in each suite. Additionally, the hotel boasts a perfect score of 10 out of 10 for amenities, with on-site electric vehicle chargers being a notable feature for guests traveling with electric vehicles. However, some guests have expressed concerns regarding the comfort of the pillows, with one reviewer mentioning that this was the only aspect preventing a perfect score. The location received a score of 8.5 out of 10, with a few guests noting it is suitable for passing through but not particularly noteworthy. Recent reviews from the last 30 days maintain a high average rating of 9.6 out of 10, indicating that the hotel continues to perform well and meet guest expectations.
This summary was generated by Reviewstay using AI analysis of 19 verified guest reviews. All data is sourced from real guests who stayed at this property.
“We had a very nice stay. The room was very nice spacious and clean. The staff was very friendly. ”
— Verified Guest Candace R. •
“The front desk agent Maya was very nice and pleasant. My check in was very quick. All of the staff I encountered was very nice and welcoming. Our room was very clean and pleasant. Than I you all for your hospitality ”
— Verified Guest Tamika W. •
“Overall service was great. ”
— Verified Guest Sherbet M. •
“Comfortable and clean . Hostess was so nice . ”
— Verified Guest Alicia H. •
“Check-in was only shortly before midnight, and we were tired from a long drive. The staff was very friendly and did everything they could to make it quick, but we're having system issues. Once in the room and showering, I noticed smudges on the shower walls and hair on the floor. Before leaving the next morning, I asked to have the shower recleaned, specifically mentioning the smudges. I arrived back to the room to the dirty towels gone, garbage emptied, and smudges and hair. I later wiped the smudges off the wall myself with a wet washcloth. Otherwise, it was a good experience. Staff was always friendly and helpful. ”
— Verified Guest Meghan M. •
“It was very nice. Rooms/ beds were clean. Sofa bed had all amenities to be comfortable. Full kitchen. Maya at the front desk was the nicest welcome . Breakfast was great. The spinach cheese quiche was a hit. Great coffee. Slept well. Easy check in. The front desk also accepts chase bank visa debit cards for security deposit . That’s a plus ”
— Verified Guest Alicia H. •
“Last minute booking but loved it. Great location, friendly staff, very clean. ”
— Verified Guest Laura G. •
“It’s always a good experience the staff is wonderful. ”
— Verified Guest Tina W. •
“Professional staff and helpful and friendly. Clean facility, great breakfast.”
— Verified Guest Angela C. •
“Room spacious,clean and well organized ”
— Verified Guest Ruth A. •
“Spectacular service by Maya at the front desk. She was very kind and professional. Location is perfect for a pass through and the room and facilities were all in great shape. ”
— Verified Guest Hendre C. •
“Nina was absolutely fabulous helping me get everything lined up and was very accommodating. The room was clean, spacious and affordable. I was very haooy with my time at your facility. I deffinatly will be back.”
— Verified Guest Jason E. •
“My stay was great. Truly enjoying the clean room. ”
— Verified Guest Roosevelt G. •
“Clean and beautiful place ”
— Verified Guest Modiel M. •
“Always a great experience. ”
— Verified Guest Cristina L. •
“I loved everything about my stay here. The only reason I wouldn't give a 10 out of 10 was because the pillows were very uncomfortable. But other than that awesome hotel.”
— Verified Guest Francisco R. •
“This was my experience at this Marriott location. Though I travel quite a bit and frequently stay at hotels, this by far was one of my best experiences! The room was very comfortable, clean, as was the entire facility, however the staff was fantastic! I can’t say enough how professional and friendly they ALL were! Love them! ”
— Verified Guest Dean W. •
“This place was amazing and very clean and they also have truck parking Miss Maya was very helpful they need more like her ”
— Verified Guest Frantz S. •
“The best Marriott stay I’ve had in years. Clean, well maintained rooms and fantastic accommodating friendly staff. With first time renting an EV, the on site chargers were a massive bonus. Thank you!”
— Verified Guest Toby G. •
“This place was incredible! 2 room suite, very reasonably priced, warm clean pool, great breakfast, family friendly, close to the freeway and right by great shopping/dining! 10/10”
— Verified Guest Sarah W. •
“Very friendly staff and clean rooms, good breakfast also... Highly recommend.”
— Verified Guest Trinidad P. •
“This was a nice property, very clean and new the bathrooms and the linens seem a little outdated, but overall things were nice. The pool however, is in the parking lot and is much smaller looking than the pictures.”
— Verified Guest L. •
“Excellent service and impeccable as far as cleanliness and location. Highly recommend. ”
— Verified Guest T. •
“The rooms are always clean and breakfast is always the best. I also enjoy the workout room downstairs.”
— Verified Guest T. •
“This particular Residence Inn is HORRIBLE! I almost always stay at Marriott brands vs Hilton. But this time I wished so badly that I had made a reservation at the Garden Inn right next store instead. Those guests appeared to be having much more enjoyable time. The location of this Residence Inn is poor-on a steep hill grade, right next to I-10…I mean so bad that the car headlights from the I-10 drivers comes in to the rooms all night. For a fairly ‘new’ hotel, it was filthy, worn down, dust & mold in many places, most of the furniture in the room was breaking down and had holes in them. The beds caved in in the center and had no backbone. Even with a “call use refrigerator“ in the room, most of the appliances they provided were broken so you couldn’t use them! Also, they do not even offer 24 hr coffee service in the lobby like every other location! I asked management; they admitted they don’t care & only have it during free breakfast. All others still offer it. Poor trained staff/rude ”
— Verified Guest E. •
“Clean. Courteous front desk staff. Airport shuttle is a plus. ”
— Verified Guest F. •
“I had a great experience love the fact that I came to a clean room, and the service was on point I will be returning.”
— Verified Guest N. •
“We had an amazing time even though it was just for the weekend. My kids loved the sofa bed in the room, motto mention the full kitchen we had. We will definitely be staying here in our next AZ trip. ”
— Verified Guest Y. •
“One of the best hotels that I’ve stayed in! The rooms are so spacious and they have everything you need! I would definitely stay here again! ”
— Verified Guest J. •
“Wow, All the staff are so friendly and accommodating. The breakfast was top notch and delicious. The grounds were immaculate. Would definitely stay here again!!”
— Verified Guest D. •
“Excellent service ”
— Verified Guest I. •
“I think the hotel is new - or at least it looked new. The suite we stayed in was great and the staff was super friendly and welcoming. ”
— Verified Guest I. •