1290 S University Ave, Provo, UT 84601, USA
Book NowSentiment Breakdown:
All 65 reviews are from verified guests who stayed at this property. Sentiment scores are calculated using AI analysis.
Based on 56 verified guest reviews • Updated
The Residence Inn by Marriott Provo South University offers a high-quality stay in Provo, UT, with an impressive overall average rating of 9.6/10 based on 56 verified guest reviews on Reviewstay. Guests consistently praise the hotel's cleanliness, which received a perfect score of 10/10 from 33 mentions, highlighting the pristine condition of the accommodations. The friendly service is another standout feature, with a rating of 9.3/10, as noted in 73 reviews where guests appreciated the warm and accommodating staff. The hotel's location is also favorable, scoring 8.4/10, providing easy access to nearby shops and restaurants, as well as proximity to Brigham Young University, just a short 10-minute drive away. Room quality is rated 8.7/10, with guests expressing satisfaction with the spacious and well-appointed suites. Amenities, including breakfast options, received an 8.6/10 rating, with many guests enjoying the fresh offerings, though some noted a need for more variety. However, there are areas of concern; the value rating stands at 6.9/10, indicating that some guests feel the pricing could be more competitive, particularly regarding charging for certain services. Additionally, recent reviews from the last 30 days reflect a slight dip in overall satisfaction, with an average rating of 8.7/10, suggesting that while the hotel maintains high standards, there may be fluctuations in guest experiences. Overall, the Residence Inn by Marriott Provo South University remains a solid choice for travelers seeking comfort and convenience in Provo.
This summary was generated by Reviewstay using AI analysis of 56 verified guest reviews. All data is sourced from real guests who stayed at this property.
“My stay was perfect! Thank you for everything! Clean rooms, friendly staff and everything I needed. They made my stay feel better than home! Also, breakfast was great, no need to cook!”
— Verified Guest Kevin •
“My stay could not have been better! The staff was friendly and always there to help. The room was clean and had everything I needed. This is a great location and I will be back to stay in the future. Thank you for making my stay so nice! ”
— Verified Guest Kevin •
“The TV was not working for 24 hours!!”
— Verified Guest Brigitte •
“Always clean and feels welcoming and warm. ”
— Verified Guest Layne A. •
“Everyone was very friendly. The lady working the early morning shift ( over night) was awesome. ”
— Verified Guest Kevin O. •
“Great staff. Clean room. Excellent hot breakfast. Easy check in and easy checkout. Courtyard area great too. I’ll be back!”
— Verified Guest Patrick S. •
“Good location and updated rooms. Indoor pool and workout area are nice. Breakfast is average; need more variety such as pancakes, waffles and fresh fruit. Only negative is the HVAC system is really loud as it cycle throughout the night”
— Verified Guest Beata D. •
“The room was great. The staff was very helpful and courteous. The entire grounds were clean and welcoming ”
— Verified Guest John B. •
“This location is easy to access and in a very safe location. It is very well kept. The room was very clean and comfortable. I would definitely stay here again. ”
— Verified Guest Joseph E. •
“The lack of hottub, bar, and oven in the rooms drives it down compared to other properties”
— Verified Guest George •
“Excellent service, clean and very nice room.”
— Verified Guest William T. •
“Yes I enjoyed ”
— Verified Guest S. •
“The rooms were modern and clean. Enjoyed the layout and quietness ”
— Verified Guest Dave K. •
“What a great stay! The rooms are well designed and very quiet. The free breakfast and those that serve it are amazing! Highly recommend!!”
— Verified Guest Abby A. •
“A clean, comfortable room with a kitchenette and enough room to accommodate a wheelchair.”
— Verified Guest Joe G. •
“Kitchen staff were friendly and efficient. Front desk were friendly in the evening but not there when we left.”
— Verified Guest Judi S. •
“Beautiful new clean rooms Nice breakfast! Antwan was super kind and helpful! All employees very nice.”
— Verified Guest Kristie N. •
“Beautiful hotels, big rooms. Guest service was great. Fantastic Gym. ”
— Verified Guest Troye W. •
“Juniper was so kind and accommodating. My room was having issues warming up, it's fine, these things happen. She came and helped me move to another room! Thanks to her I slept warm and very comfortable all night long. Thank you so much!”
— Verified Guest Melissa R. •
“Clean spacious well appointed room. Friendly staff”
— Verified Guest Lisa N. •
“Service is normal. ”
— Verified Guest Yoon C. •
“Superb stay! Great room and great customer service. Will definitely stay again and recommend!”
— Verified Guest Karli K. •
“Loved staying here! The room was very well appointed. The staff was very polite and the breakfast area was clean and ready for the crowds. Only problem was that they were out of bananas the first time I went and out of bananas and oranges the second morning I went. I would not hesitate to stay here again!”
— Verified Guest James N. •
“This motel was one of the best we have stayed in. The staff was very nice. The food gentleman was excellent. Helpful, friendly and kind. ”
— Verified Guest Jolette K. •
“The room was clean and the staff were nice! I'll definitely book it again.”
— Verified Guest Sue J. •
“The room was clean and the staff were nice! I'll definitely book it again.”
— Verified Guest Sue J. •
“Very consistent, friendly customer service for the duration of the stay. Breakfast staff was top notch! Food quality was very consistent and that team was very accommodating and a genuine joy to interact with every morning!”
— Verified Guest Reeves K. •
“Very consistent, friendly customer service for the duration of the stay. Breakfast staff was top notch! Food quality was very consistent and that team was very accommodating and a genuine joy to interact with every moring! ”
— Verified Guest Reeves K. •
“We had a wonderful stay at Residence Inn in Provo! Clean 1 bedroom suite had everything we could possibly need. The breakfast was freshly made and delicious. Although I hate doing laundry, the guest laundry facilities came in very handy. I'd certainly stay here again.”
— Verified Guest Melissa •
“Great hotel super clean great breakfast the best breakfast host ever you need to give him a raise. ”
— Verified Guest Roger H. •
“We stayed for one night on our way to Phoenix . The hotel was very clean, modern and all staff were quite courteous and helpful. Breakfast was quite good and the breakfast attendants were very cheerful. A shout out to Tony who was both hard working and cheery - he’s a keeper!”
— Verified Guest Corrado •
“The was a grear stay. It started as soon as i was checking in. She was very friendly and did a great job helping me feel welcome. They had a great place for us to work out. The staff for breakfast was some of the friendliest people we gave evrr had in a marriott. They kept every sticked well and everything was so clean!!!!!! ”
— Verified Guest Shawn S. •
“Thos hotel was perfect for my stay visiting my son at BYU (short 10 minute drive). Clean. My 1br suite was spacious and comfortable. That staff was great,very accommodating, and friendly. A special shout out to the gentleman who runs the breakfast in the morning, he was so warm and friendly and always asked if there was anything he could do for you. I would highly recommend staying here.”
— Verified Guest Alon R. •
“The service was excellent, and the rooms are always super clean!!! ”
— Verified Guest Ralph L. •
“We have stayed here before and love the location. Hotel is very nice and the breakfast is really good”
— Verified Guest Mark •
“We had a fantastic one night stay. The staff was fabulous. In our way out, we had four different employees thanking us for our stay and wishing us well!”
— Verified Guest Bob •
“Very clean, well appointed, and very quiet”
— Verified Guest Joan B. •
“Friendly staff. Nice rooms. Easy access to the freeway and the city.”
— Verified Guest Kirk L. •
“Our stay was fine, made even better by the check in experience. Brianne was most welcoming and efficient.”
— Verified Guest John P. •
“Loved it! My kid has the time of her life with how close the hotel was to the mall and being able to shop at the marketplace inside the hotel. She's asking when my next conference is so she can come back with me.”
— Verified Guest Saryn W. •
“It’s always amazing! Their customer service is top notch, they have so many home-style qualities that even when I’m away from home I feel like I am not. Their rooms are ALWAYS so clean and this is important! I stay at this property probably 6-7 nights a month and I won’t stay anywhere else! ”
— Verified Guest Staci B. •
“Wonderful hotel! Beautiful, comfortable room, great kitchen, huge tv. Breakfast was terrific. Staff was great to work with. Had a free EV charging station (I wish I had known earlier). Great location just off the freeway, with tons of shops and restaurants close by. My only complaints, the towels were small and pretty thin, and the treadmills in the nice fitness area had the capability to watch tv, but no tuner was connected (I wanted to watch an NBA game while running). Overall, a wonderful experience!”
— Verified Guest F. •
“Check in was easy. The room was very spacious and clean. I will definitely stay again.”
— Verified Guest Paul P. •
“The gym was too cold, no CBS on tv channel. ”
— Verified Guest Michael T. •
“Beautiful hotel! Great staff and cleaning crew. ”
— Verified Guest Jennifer H. •
“Friendly people (desk and Kitchen), clean rooms, walking distance to eats. Great stay!”
— Verified Guest Tom T. •
“Our stay was great. Spacious room, clean, quiet, comfortable bed and friendly staff. The complimentary breakfast was great for our busy visit. The only negative issue was the microwave in our room didn’t work. We will definitely come back and stay if we visit Utah again.”
— Verified Guest Lisa C. •
“Great hotel! We especially liked the continental breakfast. The staff were very friendly and helpful!”
— Verified Guest Bryce R. •
“The suite we stayed in was excellent, lots of room with all the amenities, slept like a rock.”
— Verified Guest Anne R. •
“Overall very nice especially the shower. ”
— Verified Guest Thomas R. •
“I stay here frequently and always enjoy it.”
— Verified Guest Devon G. •
“I normally don't do these survey review things but I have nothing but good things to say about this hotel. Great Staff, Service, Breakfast & Clean. Nice rooms & Comfy Beds. 10/10 rating for me here at the Residence Inn South University Provo, UT. ”
— Verified Guest Jesus R. •
“Antonne was an absolute pleasure during our stay. He served breakfast with genuine passion, a great attitude, and a constant smile. It is rare to see someone who truly enjoys what they do, and it shows in his service. He made our mornings better and set a positive tone for the day. Thank you, Antonne, for the excellent service and warm energy.”
— Verified Guest Kfir F. •
“Conveniently located, very clean, well lit parking, and SUPER friendly and helpful staff. The rooms are renovated and well appointed. Breakfast area is clean and well equipped. The food was hot and fresh. Antoine was breathe of fresh air over breakfast! He was cheerful and friendly and quick to react and keep the area in pristine condition. ”
— Verified Guest Thomas M. •
“Friendly staff, very welcoming”
— Verified Guest E. •
“The receptionist was really nice and helpful the rooms were nice and clean it was really nice to have a full kitchen the pool was warm and nice. ”
— Verified Guest H. •
“Was a great place to stay ”
— Verified Guest Y. •
“Clean, comfortable with a great staff.”
— Verified Guest S. •
“I canceled 4 days before my reservation but of course you didn't even know I wasn't there, so why are you asking me about my stay when I didn't even check in?”
— Verified Guest C. •
“Very nice motel! Clean and welcoming! Great staff and incredible breakfast! Thank you!”
— Verified Guest R. •
“Nice clean Residence Inn. This is my second time staying at this property. Very nice man at the front desk! ”
— Verified Guest A. •
“Fabulous stay, incredible breakfast service, above and beyond! ”
— Verified Guest E. •
“Everyone was so unbelievably kind! All of the desk workers, and the kind man who went around at breakfast handing out fresh bananas!!”
— Verified Guest T. •
“My only complaint was the conditioner bottle was empty and one of the USB charger ports was broken. Other than that, great ”
— Verified Guest K. •
“Always a great place to stay. Very inviting wonderful breakfast.”
— Verified Guest E. •