1290 S University Ave, Provo, UT 84601, USA
Book NowSentiment Breakdown:
All 126 reviews are from verified guests who stayed at this property. Sentiment scores are calculated using AI analysis.
Based on 59 verified guest reviews • Updated
The Residence Inn by Marriott Provo South University offers a high-quality stay in Provo, UT, with an impressive average rating of 9.5 out of 10 based on 59 verified guest reviews on Reviewstay. Guests consistently praise the hotel's cleanliness, which boasts a score of 9.6 out of 10, with 29 mentions highlighting the word 'clean.' The service also receives commendations, earning a rating of 9 out of 10 from 80 reviews, with many guests noting the professionalism and helpfulness of the staff. The average rating for the hotel in the last 30 days is a perfect 10, indicating a strong recent performance. However, the location received a more moderate score of 7.8 out of 10, with 30 mentions discussing its accessibility but also noting some limitations. Room quality, rated at 8.8 out of 10 based on 61 mentions, is generally well-received, although some guests have expressed concerns about the darkness of certain rooms. Amenities, including breakfast, are rated at 7.8 out of 10, with 37 mentions highlighting the breakfast offerings, though some reviews indicate variability in quality. Recent feedback reflects a mix of experiences, with many guests enjoying the breakfast and cleanliness, while a few have reported issues such as rooms not being ready at check-in and noise disturbances from above. Overall, the Residence Inn by Marriott Provo South University remains a popular choice for travelers seeking a clean and accommodating stay in Provo.
This summary was generated by Reviewstay using AI analysis of 59 verified guest reviews. All data is sourced from real guests who stayed at this property.
“Staff and room was awesome!”
— Verified Guest John •
“We have stayed at this property twice and both times have enjoyed it so much. The staff is so welcoming and friendly, it feels like “coming home.” The room is always clean and well kept and the property is neat and orderly. Breakfast is great and we enjoyed staying here each time.”
— Verified Guest Chris •
“Stay was great! Front office staff was friendly, room was clean with more than enough towels.”
— Verified Guest AMIE W. •
“Love this hotel and location. All the staff is so nice and welcoming.”
— Verified Guest Stephanie G. •
“Great room, great breakfast, good week. I gave up trying to get on the internet, seemed too deep into other login accounts and I can never remember passwords.”
— Verified Guest Tye •
“Very clean room. Comfortable. ”
— Verified Guest Timothy D. •
“Site is clean and maintained. Room was very clean and presentable. Staff were friendly and eager to help. Breakfast was good. Friendly to pets.”
— Verified Guest GIL T. •
“Friendly staff; comfortable room with great kitchen. Helpful by mailing an article I left in the room. Would definately stay again when traveling through the area.”
— Verified Guest Georgia D. •
“This hotel is very clean and the staff is very and professional. ”
— Verified Guest Mark C. •
“They were able to accommodate multiple rooms on the same floor!”
— Verified Guest Lisa K. •
“This is my most favorite hotel in Provo! We love their customer service, and the fact that it is so clean! Everyone is amazing!!! It’s easy to park, super close to Target and the freeway but so quiet!!”
— Verified Guest Staci •
“Everything was perfect. Bottom floor, next to laundry mat everything I needed. Just wish the AC stayed cold, it kept kicking off that resulted in a restless sleep.. ”
— Verified Guest Kanani •
“Excellent front staff. They were kind and caring. The room was excellent as well”
— Verified Guest Christopher •
“The hotel is clean, staff friendly, and accommodating. The rooms were clean and modern. ”
— Verified Guest Michael •
“Unfortunately this wasn’t nearly as nice of a stay as the first time I was here. The room was really run down and felt dirty. I stayed here in 2019 and loved it but did not have the same experience this time around.”
— Verified Guest Shaina •
“This our 3rd time staying here in Provo. The staff and the very best. Always accommodating. An awesome hotel experience each time we’ve stayed here. ”
— Verified Guest Kelly F. •
“Our stay was wonderful. They had plenty of Gluten Free options for breakfast and were so kind and courteous. The night staff were very accommodating to get us more decaf coffee and Splenda. I didn’t feel at all like an inconvenience to their staff. Comfy beds and clean! ”
— Verified Guest Joshua •
“The stay was perfect as always. That’s why we choose Marriott! ”
— Verified Guest J •
“Very clean and spacious room. The hotel seemed fairly full but the rooms were quiet. ”
— Verified Guest Seliza P. •
“Clean room and friendly staff. The A/C unit was pretty loud, but all in all, it has been a great stay. ”
— Verified Guest Richard •
“This is one of the nicest Residence Inn’s I have ever stayed at. Staff, rooms, property are all a 10 out of 10. My only complaint is that there were no to go cups for coffee. We were passing through. I did not have time for breakfast but a coffee to go would have been nice. Otherwise- this is a lovely property!”
— Verified Guest Elizabeth M. •
“Clean. Friendly staff. Good location. ”
— Verified Guest Constance •
“Tony in the breakfast area was kind and efficient. The rooom was great, hotel staff were friendly. ”
— Verified Guest Robin P. •
“The hotel is home away from home. The service is friendly and attentive to details. Love the great Brakefast and the room configuration and the kitchen amenities. ”
— Verified Guest Edgardo •
“The stay was amazing, the front staff were efficient and friendly. The room was clean and well supplied. Had a wonderful sleep and the morning breakfast simply scrumptious. ”
— Verified Guest Katherinepatric K. •
“Great Residence. Only bad thing was the room was bright between one set of curtains and the smoke detector…”
— Verified Guest Jerry •
“Everthing was excellent. Staff very helpful and friendly. Room very clean. Breakfast very well done with multiple choices. Anytime I'm near this location again ... I'll be staying at this hotel!”
— Verified Guest Ricco •
“We had a wonderful stay here in Provo. The staff was kind and welcoming, the rooms were exceptionally clean, and the beds were very comfortable. ”
— Verified Guest Wade W. •
“The room was very clean and the attendants at the front desk were really helpful. ”
— Verified Guest Alvin •
“Property is new, very clean and modern. Good location right off 15. I had my dog and there was plenty of grass and outdoor seating to enjoy. ”
— Verified Guest Joan •
“Unfortunately not good. Bed too soft, pillows terrible, no water on check-in even though my husband is a Platinum, breakfast menial-no waffles, no milk ( ran out), no bread, coffee nit hot enough, juice watered down. Kitchen staff lovely man. Good shower in room. ”
— Verified Guest Barbara R. •
“I loved your breakfast and the cooks ”
— Verified Guest Stanley •
“Great breakfast options, clean and modern rooms, friendly staff. ”
— Verified Guest James E. •
“Great place to stay -- helpful staff, spacious room, lots of storage.”
— Verified Guest Susan •
“Had an excellent overnight stay. Wish we could have stayed longer. The room was large and had lots of storage. Great place that we'll remember in the future.”
— Verified Guest Susan •
“Rooms were clean, all I could ask for.”
— Verified Guest Angela •
“The breakfast was exceptional. My only request would be to offer flavored creamers for the coffee. ”
— Verified Guest Lisa B. •
“Clean facility, great location, kind staff, delicious breakfast. Thank you for the experience! ”
— Verified Guest Ramona S. •
“Nice room and location; we really appreciated the EV charger.”
— Verified Guest Scott •
“The cheese topper egg bacon croissant for breakfast !!!!! We also enjoyed the friendly staff upon arrival. Check in was a breeze! Our room was very clean & smelled nice (double Queen 1 bedroom suite). We did not have time to browse the property, swim, nor exercise room; however, when briefly passing by the room and looking in through the window, everything looked nice.”
— Verified Guest Glen G. •
“Air conditioner didn’t work and after putting all our things away and getting ready for bed we had to pack everything back up and move to another room. Very disappointing at 11:00 pm at night.”
— Verified Guest Mick B. •
“Jennifer -agent at check in was professional and great customer service!”
— Verified Guest David P. •
“The room wasn’t ready at check in time and the room above us was loud all night. ”
— Verified Guest Ryder W. •
“The staff was excellent, very helpful. Recommended some awesome restaurants. The room was very nice, extremely clean. The bed was super comfortable. Very convenient location with easy access to I-15.”
— Verified Guest Bill •
“This is our favorite Marriott brand hotel and we have been to many! Loved the friendly staff, shower, comfortable bed, no parking fee, and best breakfast ever.”
— Verified Guest Rosean •
“The shower was great. The bed needs to be replaced. The chair in the suite was ripped. The breakfast was good. Employees were also, great. ”
— Verified Guest Kim •
“My room was nice”
— Verified Guest Jeff •
“This Inn is so well cared for by friendly and always available, helpful staff. Its location near Provo City Center and I-15 makes it so convenient. ”
— Verified Guest Suzanne •
“I didn’t stay at the hotel due to car issues and not getting to the hotel. Since I had checked in on my phone no refund was given. Your systems should allow flexibility to cancellation policy, especially for platinum elite members. I was disappointed considering I stay exclusively with Marriott. ”
— Verified Guest Rachel •
“Spacious room Incredibly friendly and professional staff- every single employee was trying to be helpful The negatives Worst breakfast I’ve had in a residence inn, more like a medium low budget hotel in quality( although the coffee was good) The room was dark An incredible view of the mountains but the lights in the room just didn’t provide adequate illumination Difficult to read a book unless you’re directly under a lamp Overhead lights were very dim”
— Verified Guest Jacob •
“The staff was great, good location for our needs. Decent gym and better than usual breakfast. ”
— Verified Guest Bernard •
“Staff!!! Amazing!! Everything was very clean. Felt safe in the area. Breakfast was a good variety. Definitely will be staying with them again. ”
— Verified Guest Cara •
“Perfectly clean and no weird hotel smells. Breakfast was incredible and everyone working was so nice! ”
— Verified Guest Matthew •
“Very nice and helpful staff and as always room very clean. Have been a Marriott member for many years and never had a problem. ”
— Verified Guest Gregory •
“Great rooms with kitchen, great morning breakfast and helpful staff. Construction around the area makes getting there a challenge. ”
— Verified Guest Chris •
“The hotel was awesome. Staff very friendly and breakfast very tasty. Will definitely stay here again. ”
— Verified Guest Rene •
“What a clean and pleasant hotel! Staff were all very welcoming and friendly. The room was beautiful and well taken care of and clean! Nice to have a refrigerator as we had a few things on the road to refrigerate. And they were accommodating for our travel companion - our dog Stella! We left rather early and yet the coffee was already made and in the lobby. Thank you so much, we will be back again!”
— Verified Guest Bonnie •
“Why a lovely hotel. So glad we stayed there. Lean, welcoming front desk clerk, good breakfast, easy location for weary travelers who had come from a snowstorm an were so glad to find the perfect accommodations. Will definitely stay there again. ”
— Verified Guest Ann •
“We truly enjoyed our stay—the breakfast was excellent, and the room amenities were very flexible and convenient. We also deeply appreciate the honesty and professionalism of your staff. My colleague accidentally left a wallet in the room, and your team kept it safe and returned it to us when we came back. Special thanks to the staff who found it , to their manager Wendy, and David at the front desk for their assistance and integrity. We are very grateful for your help. Thank you very much!”
— Verified Guest Jhonas •
“The rooms were very clean and spacious. The breakfast was amazing with cheesy jalepeno souffle, sausage breakfast sandwiches, and more. We will plan on staying here again. ”
— Verified Guest Brady •
“We truly enjoyed our stay—the breakfast was excellent, and the room amenities were very flexible and convenient. We also deeply appreciate the honesty and professionalism of your staff. My colleague accidentally left a wallet in the room, and your team kept it safe and returned it to us when we came back. Special thanks to the staff who found it and their manager Wendy, and David at the front desk for their assistance and integrity. We are very grateful for your help. Thank you very much!”
— Verified Guest Jhonas •
“My stay was perfect! Thank you for everything! Clean rooms, friendly staff and everything I needed. They made my stay feel better than home! Also, breakfast was great, no need to cook!”
— Verified Guest Kevin •
“My stay could not have been better! The staff was friendly and always there to help. The room was clean and had everything I needed. This is a great location and I will be back to stay in the future. Thank you for making my stay so nice! ”
— Verified Guest Kevin •
“The TV was not working for 24 hours!!”
— Verified Guest Brigitte •
“Always clean and feels welcoming and warm. ”
— Verified Guest Layne A. •
“Everyone was very friendly. The lady working the early morning shift ( over night) was awesome. ”
— Verified Guest Kevin O. •
“Great staff. Clean room. Excellent hot breakfast. Easy check in and easy checkout. Courtyard area great too. I’ll be back!”
— Verified Guest Patrick S. •
“Good location and updated rooms. Indoor pool and workout area are nice. Breakfast is average; need more variety such as pancakes, waffles and fresh fruit. Only negative is the HVAC system is really loud as it cycle throughout the night”
— Verified Guest Beata D. •
“The room was great. The staff was very helpful and courteous. The entire grounds were clean and welcoming ”
— Verified Guest John B. •
“This location is easy to access and in a very safe location. It is very well kept. The room was very clean and comfortable. I would definitely stay here again. ”
— Verified Guest Joseph E. •
“The lack of hottub, bar, and oven in the rooms drives it down compared to other properties”
— Verified Guest George •
“Excellent service, clean and very nice room.”
— Verified Guest William T. •
“Yes I enjoyed ”
— Verified Guest S. •
“The rooms were modern and clean. Enjoyed the layout and quietness ”
— Verified Guest Dave K. •
“What a great stay! The rooms are well designed and very quiet. The free breakfast and those that serve it are amazing! Highly recommend!!”
— Verified Guest Abby A. •
“A clean, comfortable room with a kitchenette and enough room to accommodate a wheelchair.”
— Verified Guest Joe G. •
“Kitchen staff were friendly and efficient. Front desk were friendly in the evening but not there when we left.”
— Verified Guest Judi S. •
“Beautiful new clean rooms Nice breakfast! Antwan was super kind and helpful! All employees very nice.”
— Verified Guest Kristie N. •
“Beautiful hotels, big rooms. Guest service was great. Fantastic Gym. ”
— Verified Guest Troye W. •
“Juniper was so kind and accommodating. My room was having issues warming up, it's fine, these things happen. She came and helped me move to another room! Thanks to her I slept warm and very comfortable all night long. Thank you so much!”
— Verified Guest Melissa R. •
“Clean spacious well appointed room. Friendly staff”
— Verified Guest Lisa N. •
“Service is normal. ”
— Verified Guest Yoon C. •
“Superb stay! Great room and great customer service. Will definitely stay again and recommend!”
— Verified Guest Karli K. •
“Loved staying here! The room was very well appointed. The staff was very polite and the breakfast area was clean and ready for the crowds. Only problem was that they were out of bananas the first time I went and out of bananas and oranges the second morning I went. I would not hesitate to stay here again!”
— Verified Guest James N. •
“This motel was one of the best we have stayed in. The staff was very nice. The food gentleman was excellent. Helpful, friendly and kind. ”
— Verified Guest Jolette K. •
“The room was clean and the staff were nice! I'll definitely book it again.”
— Verified Guest Sue J. •
“The room was clean and the staff were nice! I'll definitely book it again.”
— Verified Guest Sue J. •
“Very consistent, friendly customer service for the duration of the stay. Breakfast staff was top notch! Food quality was very consistent and that team was very accommodating and a genuine joy to interact with every morning!”
— Verified Guest Reeves K. •
“Very consistent, friendly customer service for the duration of the stay. Breakfast staff was top notch! Food quality was very consistent and that team was very accommodating and a genuine joy to interact with every moring! ”
— Verified Guest Reeves K. •
“We had a wonderful stay at Residence Inn in Provo! Clean 1 bedroom suite had everything we could possibly need. The breakfast was freshly made and delicious. Although I hate doing laundry, the guest laundry facilities came in very handy. I'd certainly stay here again.”
— Verified Guest Melissa •
“Great hotel super clean great breakfast the best breakfast host ever you need to give him a raise. ”
— Verified Guest Roger H. •
“We stayed for one night on our way to Phoenix . The hotel was very clean, modern and all staff were quite courteous and helpful. Breakfast was quite good and the breakfast attendants were very cheerful. A shout out to Tony who was both hard working and cheery - he’s a keeper!”
— Verified Guest Corrado •
“The was a grear stay. It started as soon as i was checking in. She was very friendly and did a great job helping me feel welcome. They had a great place for us to work out. The staff for breakfast was some of the friendliest people we gave evrr had in a marriott. They kept every sticked well and everything was so clean!!!!!! ”
— Verified Guest Shawn S. •
“Thos hotel was perfect for my stay visiting my son at BYU (short 10 minute drive). Clean. My 1br suite was spacious and comfortable. That staff was great,very accommodating, and friendly. A special shout out to the gentleman who runs the breakfast in the morning, he was so warm and friendly and always asked if there was anything he could do for you. I would highly recommend staying here.”
— Verified Guest Alon R. •
“The service was excellent, and the rooms are always super clean!!! ”
— Verified Guest Ralph L. •
“We have stayed here before and love the location. Hotel is very nice and the breakfast is really good”
— Verified Guest Mark •
“We had a fantastic one night stay. The staff was fabulous. In our way out, we had four different employees thanking us for our stay and wishing us well!”
— Verified Guest Bob •
“Very clean, well appointed, and very quiet”
— Verified Guest Joan B. •
“Friendly staff. Nice rooms. Easy access to the freeway and the city.”
— Verified Guest Kirk L. •
“Our stay was fine, made even better by the check in experience. Brianne was most welcoming and efficient.”
— Verified Guest John P. •
“Loved it! My kid has the time of her life with how close the hotel was to the mall and being able to shop at the marketplace inside the hotel. She's asking when my next conference is so she can come back with me.”
— Verified Guest Saryn W. •
“It’s always amazing! Their customer service is top notch, they have so many home-style qualities that even when I’m away from home I feel like I am not. Their rooms are ALWAYS so clean and this is important! I stay at this property probably 6-7 nights a month and I won’t stay anywhere else! ”
— Verified Guest Staci B. •
“Wonderful hotel! Beautiful, comfortable room, great kitchen, huge tv. Breakfast was terrific. Staff was great to work with. Had a free EV charging station (I wish I had known earlier). Great location just off the freeway, with tons of shops and restaurants close by. My only complaints, the towels were small and pretty thin, and the treadmills in the nice fitness area had the capability to watch tv, but no tuner was connected (I wanted to watch an NBA game while running). Overall, a wonderful experience!”
— Verified Guest F. •
“Check in was easy. The room was very spacious and clean. I will definitely stay again.”
— Verified Guest Paul P. •
“The gym was too cold, no CBS on tv channel. ”
— Verified Guest Michael T. •
“Beautiful hotel! Great staff and cleaning crew. ”
— Verified Guest Jennifer H. •
“Friendly people (desk and Kitchen), clean rooms, walking distance to eats. Great stay!”
— Verified Guest Tom T. •
“Our stay was great. Spacious room, clean, quiet, comfortable bed and friendly staff. The complimentary breakfast was great for our busy visit. The only negative issue was the microwave in our room didn’t work. We will definitely come back and stay if we visit Utah again.”
— Verified Guest Lisa C. •
“Great hotel! We especially liked the continental breakfast. The staff were very friendly and helpful!”
— Verified Guest Bryce R. •
“The suite we stayed in was excellent, lots of room with all the amenities, slept like a rock.”
— Verified Guest Anne R. •
“Overall very nice especially the shower. ”
— Verified Guest Thomas R. •
“I stay here frequently and always enjoy it.”
— Verified Guest Devon G. •
“I normally don't do these survey review things but I have nothing but good things to say about this hotel. Great Staff, Service, Breakfast & Clean. Nice rooms & Comfy Beds. 10/10 rating for me here at the Residence Inn South University Provo, UT. ”
— Verified Guest Jesus R. •
“Antonne was an absolute pleasure during our stay. He served breakfast with genuine passion, a great attitude, and a constant smile. It is rare to see someone who truly enjoys what they do, and it shows in his service. He made our mornings better and set a positive tone for the day. Thank you, Antonne, for the excellent service and warm energy.”
— Verified Guest Kfir F. •
“Conveniently located, very clean, well lit parking, and SUPER friendly and helpful staff. The rooms are renovated and well appointed. Breakfast area is clean and well equipped. The food was hot and fresh. Antoine was breathe of fresh air over breakfast! He was cheerful and friendly and quick to react and keep the area in pristine condition. ”
— Verified Guest Thomas M. •
“Friendly staff, very welcoming”
— Verified Guest E. •
“The receptionist was really nice and helpful the rooms were nice and clean it was really nice to have a full kitchen the pool was warm and nice. ”
— Verified Guest H. •
“Was a great place to stay ”
— Verified Guest Y. •
“Clean, comfortable with a great staff.”
— Verified Guest S. •
“I canceled 4 days before my reservation but of course you didn't even know I wasn't there, so why are you asking me about my stay when I didn't even check in?”
— Verified Guest C. •
“Very nice motel! Clean and welcoming! Great staff and incredible breakfast! Thank you!”
— Verified Guest R. •
“Nice clean Residence Inn. This is my second time staying at this property. Very nice man at the front desk! ”
— Verified Guest A. •
“Fabulous stay, incredible breakfast service, above and beyond! ”
— Verified Guest E. •
“Everyone was so unbelievably kind! All of the desk workers, and the kind man who went around at breakfast handing out fresh bananas!!”
— Verified Guest T. •
“My only complaint was the conditioner bottle was empty and one of the USB charger ports was broken. Other than that, great ”
— Verified Guest K. •
“Always a great place to stay. Very inviting wonderful breakfast.”
— Verified Guest E. •