✓ All 54 reviews are from verified guests who stayed at this property. Sentiment scores are calculated using AI analysis.
AI
Guest Experience Summary
Based on 54 verified guest reviews • Updated
The Residence Inn by Marriott Provo South University offers an exceptional experience for guests, reflected in an impressive average rating of 9.6 out of 10 based on 54 reviews analyzed by Reviewstay. Guests consistently praise the hotel's cleanliness, achieving a perfect score of 10 out of 10, with 29 mentions highlighting its spotless conditions. The service also receives high marks, with an average rating of 9.3 out of 10, and numerous guests have commended the friendly and accommodating staff, particularly noting the breakfast team led by Antoine, who has been described as a 'breath of fresh air' and a 'joy to interact with.' The location is convenient for visitors to BYU, being just a 10-minute drive away, although it received a slightly lower rating of 8.4 out of 10, indicating room for improvement in guest perceptions of the area. The rooms themselves are well-appointed and spacious, earning an average rating of 8.7 out of 10, with many guests appreciating the modern amenities and comfort. The breakfast offerings are also well-received, with an 8.8 out of 10 rating, although some guests noted occasional shortages of items like bananas. Despite these strengths, the hotel has received mixed feedback regarding value, with a notably low score of 4 out of 10, primarily due to comments about additional charges for amenities. Recent reviews from the last 30 days show an even higher average rating of 9.9, indicating that the hotel continues to maintain its high standards and guest satisfaction.
Category Ratings
Service9.3/10
Room Quality8.7/10
Food & Dining8.8/10
Cleanliness10/10
Location8.4/10
Amenities8.8/10
What Guests Love
+Cleanliness rated 10/10 by guests
+Service rated 9.3/10, with staff frequently praised
+Spacious rooms with an 8.7/10 rating
+Breakfast quality rated 8.8/10, with positive remarks about the staff
Areas to Improve
-Value concerns noted, with a low score of 4/10
This summary was generated by Reviewstay using AI analysis of 54 verified guest reviews. All data is sourced from real guests who stayed at this property.
Reviews
✓ Verified Guest Review10/10
“Yes I enjoyed ”
— Verified Guest S. •
✓ Verified Guest Review10/10
“The rooms were modern and clean. Enjoyed the layout and quietness ”
— Verified Guest Dave K. •
✓ Verified Guest Review10/10
“What a great stay! The rooms are well designed and very quiet. The free breakfast and those that serve it are amazing! Highly recommend!!”
— Verified Guest Abby A. •
✓ Verified Guest Review10/10
“A clean, comfortable room with a kitchenette and enough room to accommodate a wheelchair.”
— Verified Guest Joe G. •
✓ Verified Guest Review10/10
“Kitchen staff were friendly and efficient. Front desk were friendly in the evening but not there when we left.”
— Verified Guest Judi S. •
✓ Verified Guest Review10/10
“Beautiful new clean rooms
Nice breakfast! Antwan was super kind and helpful! All employees very nice.”
— Verified Guest Kristie N. •
✓ Verified Guest Review10/10
“Beautiful hotels, big rooms. Guest service was great. Fantastic Gym. ”
— Verified Guest Troye W. •
✓ Verified Guest Review10/10
“Juniper was so kind and accommodating. My room was having issues warming up, it's fine, these things happen. She came and helped me move to another room! Thanks to her I slept warm and very comfortable all night long. Thank you so much!”
— Verified Guest Melissa R. •
✓ Verified Guest Review10/10
“Clean spacious well appointed room. Friendly staff”
— Verified Guest Lisa N. •
✓ Verified Guest Review7/10
“Service is normal. ”
— Verified Guest Yoon C. •
✓ Verified Guest Review10/10
“Superb stay! Great room and great customer service. Will definitely stay again and recommend!”
— Verified Guest Karli K. •
✓ Verified Guest Review10/10
“Loved staying here!
The room was very well appointed. The staff was very polite and the breakfast area was clean and ready for the crowds. Only problem was that they were out of bananas the first time I went and out of bananas and oranges the second morning I went.
I would not hesitate to stay here again!”
— Verified Guest James N. •
✓ Verified Guest Review10/10
“This motel was one of the best we have stayed in. The staff was very nice. The food gentleman was excellent. Helpful, friendly and kind. ”
— Verified Guest Jolette K. •
✓ Verified Guest Review10/10
“The room was clean and the staff were nice! I'll definitely book it again.”
— Verified Guest Sue J. •
✓ Verified Guest Review10/10
“The room was clean and the staff were nice! I'll definitely book it again.”
— Verified Guest Sue J. •
✓ Verified Guest Review10/10
“Very consistent, friendly customer service for the duration of the stay. Breakfast staff was top notch! Food quality was very consistent and that team was very accommodating and a genuine joy to interact with every morning!”
— Verified Guest Reeves K. •
✓ Verified Guest Review10/10
“Very consistent, friendly customer service for the duration of the stay. Breakfast staff was top notch! Food quality was very consistent and that team was very accommodating and a genuine joy to interact with every moring! ”
— Verified Guest Reeves K. •
✓ Verified Guest Review10/10
“We had a wonderful stay at Residence Inn in Provo! Clean 1 bedroom suite had everything we could possibly need. The breakfast was freshly made and delicious. Although I hate doing laundry, the guest laundry facilities came in very handy. I'd certainly stay here again.”
— Verified Guest Melissa •
✓ Verified Guest Review10/10
“Great hotel super clean great breakfast the best breakfast host ever you need to give him a raise. ”
— Verified Guest Roger H. •
✓ Verified Guest Review9/10
“We stayed for one night on our way to Phoenix . The hotel was very clean, modern and all staff were quite courteous and helpful. Breakfast was quite good and the breakfast attendants were very cheerful. A shout out to Tony who was both hard working and cheery - he’s a keeper!”
— Verified Guest Corrado •
✓ Verified Guest Review10/10
“The was a grear stay. It started as soon as i was checking in. She was very friendly and did a great job helping me feel welcome. They had a great place for us to work out. The staff for breakfast was some of the friendliest people we gave evrr had in a marriott. They kept every sticked well and everything was so clean!!!!!! ”
— Verified Guest Shawn S. •
✓ Verified Guest Review10/10
“Thos hotel was perfect for my stay visiting my son at BYU (short 10 minute drive). Clean. My 1br suite was spacious and comfortable. That staff was great,very accommodating, and friendly. A special shout out to the gentleman who runs the breakfast in the morning, he was so warm and friendly and always asked if there was anything he could do for you. I would highly recommend staying here.”
— Verified Guest Alon R. •
✓ Verified Guest Review10/10
“The service was excellent, and the rooms are always super clean!!!
”
— Verified Guest Ralph L. •
✓ Verified Guest Review10/10
“We have stayed here before and love the location. Hotel is very nice and the breakfast is really good”
— Verified Guest Mark •
✓ Verified Guest Review10/10
“We had a fantastic one night stay. The staff was fabulous. In our way out, we had four different employees thanking us for our stay and wishing us well!”
— Verified Guest Bob •
✓ Verified Guest Review10/10
“Very clean, well appointed, and very quiet”
— Verified Guest Joan B. •
✓ Verified Guest Review10/10
“Friendly staff. Nice rooms. Easy access to the freeway and the city.”
— Verified Guest Kirk L. •
✓ Verified Guest Review10/10
“Our stay was fine, made even better by the check in experience. Brianne was most welcoming and efficient.”
— Verified Guest John P. •
✓ Verified Guest Review10/10
“Loved it! My kid has the time of her life with how close the hotel was to the mall and being able to shop at the marketplace inside the hotel. She's asking when my next conference is so she can come back with me.”
— Verified Guest Saryn W. •
✓ Verified Guest Review10/10
“It’s always amazing! Their customer service is top notch, they have so many home-style qualities that even when I’m away from home I feel like I am not. Their rooms are ALWAYS so clean and this is important! I stay at this property probably 6-7 nights a month and I won’t stay anywhere else! ”
— Verified Guest Staci B. •
✓ Verified Guest Review10/10
“Wonderful hotel! Beautiful, comfortable room, great kitchen, huge tv. Breakfast was terrific. Staff was great to work with. Had a free EV charging station (I wish I had known earlier). Great location just off the freeway, with tons of shops and restaurants close by. My only complaints, the towels were small and pretty thin, and the treadmills in the nice fitness area had the capability to watch tv, but no tuner was connected (I wanted to watch an NBA game while running). Overall, a wonderful experience!”
— Verified Guest F. •
✓ Verified Guest Review10/10
“Check in was easy. The room was very spacious and clean. I will definitely stay again.”
— Verified Guest Paul P. •
✓ Verified Guest Review3/10
“The gym was too cold, no CBS on tv channel. ”
— Verified Guest Michael T. •
✓ Verified Guest Review10/10
“Beautiful hotel! Great staff and cleaning crew. ”
— Verified Guest Jennifer H. •
✓ Verified Guest Review10/10
“Friendly people (desk and Kitchen), clean rooms, walking distance to eats. Great stay!”
— Verified Guest Tom T. •
✓ Verified Guest Review10/10
“Our stay was great. Spacious room, clean, quiet, comfortable bed and friendly staff. The complimentary breakfast was great for our busy visit. The only negative issue was the microwave in our room didn’t work. We will definitely come back and stay if we visit Utah again.”
— Verified Guest Lisa C. •
✓ Verified Guest Review10/10
“Great hotel! We especially liked the continental breakfast. The staff were very friendly and helpful!”
— Verified Guest Bryce R. •
✓ Verified Guest Review10/10
“The suite we stayed in was excellent, lots of room with all the amenities, slept like a rock.”
— Verified Guest Anne R. •
✓ Verified Guest Review10/10
“Overall very nice especially the shower. ”
— Verified Guest Thomas R. •
✓ Verified Guest Review10/10
“I stay here frequently and always enjoy it.”
— Verified Guest Devon G. •
✓ Verified Guest Review10/10
“I normally don't do these survey review things but I have nothing but good things to say about this hotel. Great Staff, Service, Breakfast & Clean.
Nice rooms & Comfy Beds. 10/10 rating for me here at the Residence Inn South University Provo, UT. ”
— Verified Guest Jesus R. •
✓ Verified Guest Review10/10
“Antonne was an absolute pleasure during our stay. He served breakfast with genuine passion, a great attitude, and a constant smile. It is rare to see someone who truly enjoys what they do, and it shows in his service. He made our mornings better and set a positive tone for the day. Thank you, Antonne, for the excellent service and warm energy.”
— Verified Guest Kfir F. •
✓ Verified Guest Review10/10
“Conveniently located, very clean, well lit parking, and SUPER friendly and helpful staff. The rooms are renovated and well appointed. Breakfast area is clean and well equipped. The food was hot and fresh. Antoine was breathe of fresh air over breakfast! He was cheerful and friendly and quick to react and keep the area in pristine condition. ”
— Verified Guest Thomas M. •
✓ Verified Guest Review10/10
“Friendly staff, very welcoming”
— Verified Guest E. •
✓ Verified Guest Review10/10
“The receptionist was really nice and helpful the rooms were nice and clean it was really nice to have a full kitchen the pool was warm and nice. ”
— Verified Guest H. •
✓ Verified Guest Review10/10
“Was a great place to stay ”
— Verified Guest Y. •
✓ Verified Guest Review10/10
“Clean, comfortable with a great staff.”
— Verified Guest S. •
✓ Verified Guest Review1/10
“I canceled 4 days before my reservation but of course you didn't even know I wasn't there, so why are you asking me about my stay when I didn't even check in?”
— Verified Guest C. •
✓ Verified Guest Review10/10
“Very nice motel! Clean and welcoming! Great staff and incredible breakfast! Thank you!”
— Verified Guest R. •
✓ Verified Guest Review10/10
“Nice clean Residence Inn. This is my second time staying at this property. Very nice man at the front desk! ”
— Verified Guest A. •
✓ Verified Guest Review10/10
“Fabulous stay, incredible breakfast service, above and beyond! ”
— Verified Guest E. •
✓ Verified Guest Review10/10
“Everyone was so unbelievably kind! All of the desk workers, and the kind man who went around at breakfast handing out fresh bananas!!”
— Verified Guest T. •
✓ Verified Guest Review9/10
“My only complaint was the conditioner bottle was empty and one of the USB charger ports was broken. Other than that, great ”
— Verified Guest K. •
✓ Verified Guest Review9/10
“Always a great place to stay. Very inviting wonderful breakfast.”
