All 37 reviews are from verified guests who stayed at this property. Sentiment scores are calculated using AI analysis.
AI
Guest Experience Summary
Based on 17 verified guest reviews • Updated
The Courtyard by Marriott Denver North Westminster offers a solid stay for travelers, reflected in its average rating of 7.9 out of 10 based on 17 reviews analyzed by Reviewstay. Guests particularly appreciate the hotel's cleanliness, which received a perfect score of 10 out of 10 from six mentions, highlighting the consistently clean environment. The service also stands out, with an impressive rating of 8.8 out of 10, where the front desk staff received commendations for their friendliness and attentiveness. The location is deemed convenient by guests, earning a score of 7.8 out of 10, making it a suitable choice for those needing proximity to St. Anthony Hospital and other local attractions. Room comfort is another strong point, rated at 8 out of 10, with many guests noting the comfortable bedding and overall room quality. Amenities, including coffee services, scored 8 out of 10, although some guests expressed a desire for more frequent availability. Despite these strengths, there are areas of concern; some guests reported issues with staff greeting and responsiveness, particularly during peak hours. Additionally, a few reviews mentioned dissatisfaction with the handling of reservations and amenities for Bonvoy members, which may affect the overall experience. Recent reviews indicate a slight decline in satisfaction, with a 30-day average rating of 7.8 out of 10 based on six reviews. This suggests that while the hotel maintains a generally positive reputation, there are emerging concerns that could impact future stays.
Category Ratings
Service8.8/10
Room Quality8/10
Food & Dining7.8/10
Location7.8/10
Cleanliness10/10
Value7.7/10
Amenities8/10
What Guests Love
+Cleanliness rated 10/10 by guests
+Service rated 8.8/10, praised for front desk staff
+Location scored 7.8/10, noted as convenient
Areas to Improve
-Some guests report issues with staff greeting and responsiveness
-Concerns about handling of reservations for Bonvoy members
This summary was generated by Reviewstay using AI analysis of 17 verified guest reviews. All data is sourced from real guests who stayed at this property.
Reviews
Verified Guest Review10/10
“I had an excellent stay, 10 out of 10. The room was very clean and comfortable, and the lobby and common areas were also well maintained. The housekeeping staff were especially kind, professional, and very customer-service oriented. The person who assisted me at checkout was also friendly and helpful. Overall, I had a very pleasant experience and would gladly stay here again.
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— Verified Guest C. •
Verified Guest Review10/10
“This is our favorite hotel in Denver. We live in the mountains and we stay here as often as we can ”
— Verified Guest U. •
Verified Guest Review10/10
“Very welcoming and clean environment. We will stay here again one day. ”
— Verified Guest Laura D. •
Verified Guest Review9/10
“been staying here for years visiting friends great location comfortable clean room nice bedding great shower pressure ac in our room worked great and the employees are friendly. one small complaint the beds were comfortable but they would be even more comfortable if they were new just seemed like they are time to be replaced. ”
— Verified Guest N. •
Verified Guest Review10/10
“Enjoyed our stay after my spouse's knee replacement surgery. Rooms were comfortable and the entire facility was lovely. kudos to Violeta in the Bistro for taking very good care of us.”
— Verified Guest JAN F. •
Verified Guest Review7/10
“Couldn't get a corner room (though available), couldn't get Titanium food voucher as technology transition issues, was across from the ice maker, and the shower faucet handle came off. Other than those issues it was a nice stay. Derek at the front desk was very attentive. ”
— Verified Guest U. •
Verified Guest Review1/10
“Because of a system change the room I had booked via the Mariott app several months in advance was oversold. I was unable to check in online and kept trying to chat with the front desk. I was just reassured that I this my issue with check in was notated to my reservation. I show up to find out I was switched to two king rooms on opposite sides of the hotel. When I told the person checking me in that I felt uncomfortable with rooms on opposite sides of the hotel as I was with my 15 year old daughter, they at least were able to find rooms next to each other. I was told that I would only be charged for one room. When we went to our rooms, we found that one room was a double queen room so I went back to return the keys to the second room as I did not need it. Well it turns out I was charged for both rooms even though I didn’t use the second nor did I want two rooms to begin with. I told them at check out and was told nothing could be done. I am genuinely disappointed. ”
— Verified Guest V. •
Verified Guest Review10/10
“We recently spent two days at the Courtyard by Marriott Denver North/Westminster during a highly stressful family medical emergency. Our mother had been airlifted to St. Anthony Hospital right across the street, and my brother and I urgently needed a comfortable place to stay nearby.Upon checking rates and accommodations, we decided to book a room. The standard rates were very reasonable, but we were incredibly touched when the front desk team offered us a discounted medical rate due to our mother's hospitalization. It was an unexpected act of kindness that truly relieved some of our stress.Throughout our entire stay, the staff demonstrated exceptional hospitality. Every team member we encountered was genuinely friendly, highly professional, and deeply caring toward our specific needs. Having a clean, quiet, and welcoming place to rest just steps away from the hospital provided immense comfort. We are incredibly grateful for their empathy. Thank you for taking such wonderful care of us”
— Verified Guest C. •
Verified Guest Review10/10
“Hotel was clean and comfortable. Would stay there again. Only complaint is the coffee bar and drink bar are not open often enough.”
— Verified Guest John M. •
Verified Guest Review10/10
“Room and staff are fantastic. ”
— Verified Guest THOMAS S. •
Verified Guest Review10/10
“Great Room and excellent staff. ”
— Verified Guest THOMAS S. •
Verified Guest Review10/10
“We had a delightful stay. Front desk support was great. Pool and hot tub were enjoyable. Breakfast and coffee were also good. I stay in hotels alot and will stay here again.”
— Verified Guest CHERYL J. •
Verified Guest Review10/10
“Lovely hotel, and very clean. A nice setup!”
— Verified Guest ALISSA B. •
Verified Guest Review7/10
“Nice place, but staff is questionable. 1st Marriott property I’ve stayed at where the front desk does not greet you. I am a frequent traveler and try to always stay at Marriott properties. This one was strange.”
— Verified Guest Dane G. •
Verified Guest Review10/10
“Great experience as usual. Nice, clean, updated rooms. ”
— Verified Guest Duane R. •
Verified Guest Review7/10
“Have stayed here on numerous occasions. This stay was not quite as good. They changed the door frames in the bathroom and room entrance with out giving any notice in advance. Was told I would receive some bonus points! Have not! ”
— Verified Guest Mark P. •
Verified Guest Review1/10
“Lifetime Hilton Diamond member. Just switched to Marriott with Silver Elite status. First Marriott I pick won’t give me a bottle of water. Told me I could buy one as the free ones are for loyal customers. Ridiculous. Welcome to Marriott I guess. ”
— Verified Guest Tony F. •
Verified Guest Review3/10
“Third time at this location and I stay at Marriott properties exclusively. This is the only location in memory where they don’t provide a bottle of complimentary water for Bonvoy members. On top of that a bottle of water is at airport pricing around $5. I won’t ever stay at this location again. ”
— Verified Guest Don C. •
Verified Guest Review10/10
“Nate at the front desk is fabulous. The facility is so conveniently located it’s hard to beat if you want to be in the area.”
— Verified Guest Gayle B. •
Verified Guest Review10/10
“Love the complimentary EV charging and the friendly hotel team ”
— Verified Guest Nicole K. •
Verified Guest Review10/10
“Comfortable. Clean. Welcoming. A great spot for my daughter’s graduation in Boulder. I’d come back again. Enjoy. Cheers”
— Verified Guest John P. •
Verified Guest Review10/10
“Hotel was very clean. Staff was friendly & accommodating.”
— Verified Guest Heather A. •
Verified Guest Review10/10
“I had a great stay at the Courtyard Denver North/Westminster. The hotel was clean, modern, and quiet, and my room was comfortable with a great bed.
The staff was friendly and check-in was easy. The location is convenient to restaurants and shopping, with easy access to Denver.
Overall, a solid, comfortable place to stay—I’d definitely come back.”
— Verified Guest Barbara T. •
Verified Guest Review10/10
“Staff were friendly!”
— Verified Guest Rachel D. •
Verified Guest Review10/10
“Pete F was wonderful! He provided top-notch, quality customer service. Had to find that level of excellence now-a-days. Congratulations, Marriot, for hiring and keeping this stellar employee!”
— Verified Guest E. •
Verified Guest Review10/10
“Clean a quiet”
— Verified Guest NIKITA/GABRIELL E. •
Verified Guest Review9/10
“The hotel was very clean and very accommodating, nate was awesome, love staying here. Wish they offered a continental breakfast ”
— Verified Guest Chris L. •
Verified Guest Review10/10
“Delilah helped me when I forgot my curler clips. She searched and gave me Bobby pins from her handbag. The gentleman who worked the morning of 3/1 was very helpful in checking me in for my flight and scheduling Uber.”
— Verified Guest JOYCE T. •
Verified Guest Review10/10
“We had an excellent 5 day stay at this Marriott.In Westminster, Colorado, and it literally was one of the cleanest hotels I have ever stayed in.Also , all the employees were super friendly and super helpfull ”
— Verified Guest DANIEL •
Verified Guest Review10/10
“The room is very welcoming and clean. I am a runner and the treadmill has not been working for about a year. It would be nice to get it fixed.”
— Verified Guest Steve R. •
Verified Guest Review10/10
“Staff is fantastic and helpful ”
— Verified Guest Bob B. •
Verified Guest Review9/10
“The cleanliness of the room and the front desk staff on 2/12 and 2/13. However they put us in a room with construction next door which made it hard to sleep in but we dealt with it.”
— Verified Guest Deanna P. •
Verified Guest Review10/10
“The hotel is quiet and clean. The staff are very friendly and helpful. It’s a great place to relax at the end of a busy day.”
— Verified Guest KIRK •
Verified Guest Review10/10
“Great stay, great customer service, would stay here again when traveling back to Denver ”
— Verified Guest I. •
Verified Guest Review10/10
“Our stay was excellent as always. Especially over Christmas, the staff was so polite and accommodating. Rooms were clean and the breakfast down at the cafe was great!”
— Verified Guest G. •
Verified Guest Review10/10
“We stayed here for four nights over the Christmas holiday and had a great experience. The rooms were clean, comfortable, and well maintained. The location was perfect for what we needed, making it easy to get around without feeling stuck in a busy area. The staff was genuinely friendly and welcoming throughout our stay. Having easy access to fresh coffee every morning was a big bonus, especially during the holiday. We would absolutely stay here again and would recommend it to anyone looking for a comfortable, well-located Courtyard.”
