✓ All 25 reviews are from verified guests who stayed at this property. Sentiment scores are calculated using AI analysis.
AI
Guest Experience Summary
Based on 26 verified guest reviews • Updated
Spring Hill Suites by Marriott Thatcher offers a high-quality stay, reflected in its average rating of 9.4/10 from 26 reviews analyzed by Reviewstay. Guests frequently commend the cleanliness of the hotel, with a score of 9.2/10 based on 15 mentions, and the friendly service, rated at 9/10 from 27 mentions. The hotel is noted for its comfortable accommodations, with guests appreciating the overall cleanliness and the pleasant demeanor of the staff. However, some areas of concern have been highlighted, particularly regarding the location, which received a lower score of 6.9/10, and the amenities, which were rated 8.5/10. Guests have also expressed dissatisfaction with the breakfast offerings, which were rated 7.6/10, citing limited protein options and long wait times for food replenishment. Recent reviews from the last 30 days indicate a slight dip in overall satisfaction, with an average rating of 9.1/10 based on 14 reviews. While the hotel maintains a strong reputation for cleanliness and service, it may need to address concerns regarding its breakfast and room updates to enhance guest experience further.
Category Ratings
Room Quality7.9/10
Service9/10
Cleanliness9.2/10
Food & Dining7.6/10
Location6.9/10
Amenities8.5/10
Value8/10
What Guests Love
+Cleanliness rated 9.2/10 by guests
+Service rated 9/10, with staff described as friendly
+Overall satisfaction remains high with a 9.4/10 average rating
Areas to Improve
-Location rated lower at 6.9/10
-Breakfast options criticized for limited protein and slow replenishment
This summary was generated by Reviewstay using AI analysis of 26 verified guest reviews. All data is sourced from real guests who stayed at this property.
Reviews
✓ Verified Guest Review10/10
“Clean room, comfortable stay, and no issues overall. The shower head could use an upgrade, but everything else was great.”
— Verified Guest Angela C. •
✓ Verified Guest Review10/10
“Enjoyed our visit at Springhill Suites ”
— Verified Guest CHRIS O. •
✓ Verified Guest Review10/10
“ The beds were comfortable and the room was overall very clean and comfortable.
We stayed in Rm211. I mentioned to the desk staff that there were 2 dark stains on the floor. This wasn't a deal breaker.
Since we were just there for a short overnight stay, we worked around it, but there were some very nasty "White stains" on the couch cushions. I wouldn't sit on ot or even set one of our bags on it.
If we weren't checking in late and leaving early, I would have asked for a different room. It wasn't pleasant.
The staff thanked me for bringing it to their attention, they said they would be sure to get it taken care of so future guess wouldn't need to experience these things.”
— Verified Guest ALLEN K. •
✓ Verified Guest Review10/10
“Staff excellent, friendly”
— Verified Guest KEVIN R. •
✓ Verified Guest Review10/10
“The staff is always friendly and pleasant to deal with. I just don’t understand with the amount that people spend a night there how these rooms have not been updated yet. The tub feels a little dated and the bathroom could use a upgrade. Outside of that I stay here often and I don’t stay anywhere else in town.”
— Verified Guest ALEXANDRA B. •
✓ Verified Guest Review5/10
“More plumbing problems. Toilet fills with hot water causing condensation under the tank & seats lids, causing it to drip all over seat. The shower also has only hot water available for the first few minutes making it unbearably hot to use until ran for several minutes. ”
— Verified Guest JOSHUA J. •
✓ Verified Guest Review10/10
“The staff is always attentive and friendly. The rooms are always clean and inviting. ”
— Verified Guest Troy M. •
✓ Verified Guest Review5/10
“This was our 5th or 6th stay over the last few years, nice room, (we've had better views though, room 209 has a bad view), customer service was great, as usual.
However, the breakfast has gone way downhill. Very few protein options, little to no meat available, watery eggs, no bread available, bananas so green they're unedible, 1st morning had small ham and egg croissan'wichs that were stuck to the pan and came apart scraping them loose, the 2nd morning they had sausage patties, but not much else was edible, scrambled eggs very watery and unappetizing, by the 3rd morning (no meat) they had English muffins with egg and cheese that tasted very old lik leftovers, after a couple bites we had to throw them out and the cup of decaf had at least a tablespoon of coffee grounds in it. If you like a carbs they had bagels, they had a few Greek yogurts but by Sunday morning they were mostly gone, so we left them for others. We had to go across the parking lot to Denny's to get a real breakfast. ”
— Verified Guest JACK G. •
✓ Verified Guest Review10/10
“Friendly staff, well maintained, clean”
— Verified Guest SCOTT H. •
✓ Verified Guest Review10/10
“Nice rooms and good breakfast ”
— Verified Guest JORDAN T. •
✓ Verified Guest Review10/10
“Staff is always great, hotel is always clean, the best place to stay in town.”
— Verified Guest Joyce M. •
✓ Verified Guest Review8/10
“Room was ready and check in was quick.
Some furniture is showing signs of wear. For example the couches. They need deep cleaning or replacement.
Overall great 👍
”
— Verified Guest CASEY C. •
✓ Verified Guest Review10/10
“The room was really clean. It also smelled really good. We asked for blankets and they provided us with that right away. Very polite. We were so happy with our stay here Spring Hill Suites”
— Verified Guest GUADALUPE M. •
✓ Verified Guest Review10/10
“Great breakfast, friendly staff and good location for our needs ”
— Verified Guest JOHN W. •
✓ Verified Guest Review10/10
“Excellent stay in Safford. This is my go to hotel when I am here for mining business. Excellent amenities. And the staff is very kind and receptive. This is an excellent Marriott. I recommend highly and with no reservations. ”
— Verified Guest Richard V. •
✓ Verified Guest Review10/10
“Excellent stay in Safford. This is my go to hotel when I am here for mining business. Excellent amenities. And the staff is very kind and receptive. This is an excellent Marriott. I recommend highly and with no reservations. ”
— Verified Guest Richard V. •
✓ Verified Guest Review10/10
“Made us feel welcome. They went out of there way to make us comfortable. ”
— Verified Guest R. •
✓ Verified Guest Review10/10
“We have been staying there for a long time. Many nights feel comfortable and relaxed”
— Verified Guest K. •
✓ Verified Guest Review10/10
“I had a great experience at this hotel and highly recommend it to anyone staying in the area. The staff was incredibly friendly and made check-in a breeze. One of the highlights was definitely the continental breakfast; everything was fresh, but the pearl sugar waffles are a must-try! I would definitely stay here again.”
— Verified Guest Y. •
✓ Verified Guest Review10/10
“Checking in was hassle free. Room was very spacious and staff were very friendly and helpful. The breakfast bar staff during our stay was very accommodating. I forgot to get her name.”
— Verified Guest C. •
✓ Verified Guest Review10/10
“Clean property and rooms. Friendly, helpful staff. Having a breakfast option was nice but we found it odd that only a couple of items at a time were prepared and we had to wait long periods for more. Overall, we were pleased with the location. ”
— Verified Guest G. •
✓ Verified Guest Review10/10
“Motel was very clean. I had no problems at all. ”
— Verified Guest P. •
✓ Verified Guest Review9/10
“How friendly the staff is”
— Verified Guest S. •
✓ Verified Guest Review9/10
“The room was large, and spacious but carpet was not clean ”
— Verified Guest A. •
✓ Verified Guest Review10/10
“I frequently stay here for work and always have a pleasant experience. Thank you ”
