All 56 reviews are from verified guests who stayed at this property. Sentiment scores are calculated using AI analysis.
AI
Guest Experience Summary
Based on 14 verified guest reviews • Updated
SpringHill Suites by Marriott Thatcher, located in Thatcher, AZ, offers a generally positive experience for guests, reflected in an average rating of 9.3/10 based on 14 reviews. Guests particularly appreciate the hotel's cleanliness and friendly service, both rated at 8.9/10, with 86% of reviewers expressing satisfaction. The rooms are noted for their comfort and cleanliness, achieving an 8.5/10 rating, which is supported by comments emphasizing the well-maintained conditions. The location also receives favorable feedback, rated at 8.3/10, with guests describing it as quiet and conveniently situated near dining options like Denny's. However, some recent reviews indicate areas needing improvement, particularly in housekeeping and room service, with a 30-day average rating dropping to 7.5/10 from the overall score. Specific concerns include reports of inadequate cleaning in some rooms, such as soiled bathrooms and unaddressed issues during stays. Despite these concerns, the hotel maintains a strong reputation for providing a clean and welcoming environment, with many guests expressing a desire to return. Recent feedback highlights both the friendly staff and the importance of consistent housekeeping standards, indicating that while the hotel excels in several areas, attention to detail in room maintenance remains a priority for improvement.
Category Ratings
Service8.9/10
Cleanliness8.9/10
Room Quality8.5/10
Location8.3/10
Food & Dining7.7/10
Amenities8/10
What Guests Love
+Cleanliness rated 8.9/10 by guests
+Service also rated 8.9/10
+Rooms rated 8.5/10 for comfort
+Quiet location rated 8.3/10
Areas to Improve
-Recent concerns about housekeeping quality
This summary was generated by Reviewstay using AI analysis of 14 verified guest reviews. All data is sourced from real guests who stayed at this property.
Reviews
Verified Guest Review10/10
“Clean quiet room, great breakfast, good location”
— Verified Guest Analise L. •
Verified Guest Review5/10
“I was very disappointed in the room service we stayed 2 days and didn't see them. The couch had stains. Bugs in the entry. The check in employee was not at all friendly. Also pushed out of our room before check out for carpet cleaning. I have stayed in many Marriott hotel but it's making me think of a new place to stay on business. ”
— Verified Guest Kyle D. •
Verified Guest Review10/10
“Love this hotel! So clean, breakfast is great and the staff is so friendly! ”
— Verified Guest Cara M. •
Verified Guest Review10/10
“Hotel and very nice and clean!
Staff was awesome !”
— Verified Guest Humberto M. •
Verified Guest Review10/10
“Very nice and clean ! Staff was awesome ! Will definitely return !”
— Verified Guest Humberto M. •
Verified Guest Review10/10
“Pleasant staff clean room!”
— Verified Guest Pat L. •
Verified Guest Review10/10
“Room was a good size, clean, and ready on time. Staff was friendly and helpful. Will stay here again. ”
— Verified Guest Lindsay W. •
Verified Guest Review10/10
“Always a great stay with great staff. ”
— Verified Guest William P. •
Verified Guest Review9/10
“We were only at this hotel for less than 24 hours. The location is nice and Dennys was across the parking lot which was extremely convenient for us! Nicest hotel in the town and fairly new. ”
— Verified Guest Wendy W. •
Verified Guest Review6/10
“Check in was quick and staff friendly, polite and helpful. Room was ready and looked clean but the toilet was very soiled and gross. After notifying staff they offered a different room but we chose for housekeeping to clean! Toilet was cleaned but bathroom floor still felt sticky. ”
— Verified Guest Edward O. •
Verified Guest Review10/10
“Great room just need to have housekeeping do a little bit better in cleaning there were toe clippings next to the couch, unable to use the TV for some reason unable to change anything on it. ”
— Verified Guest Julie D. •
Verified Guest Review10/10
“The rooms are always clean and comfortable ”
— Verified Guest Troy M. •
Verified Guest Review10/10
“I have stayed at the Thatcher Marriott hotel a few times now and the rooms have been very clean. The beds are well maintained, the bathrooms have plenty of room to move around. ”
— Verified Guest Johnny M. •
Verified Guest Review10/10
“Quiet, comfortable sleep after a long day of driving from Central Arizona to explore the area. The gentleman who checked me in provided a warm welcome. Would stay again. Thank you.”
— Verified Guest SCOTT M. •
Verified Guest Review8/10
“Hotel was nice. Breakfast area and clean and maintained. Staff was friendly and helpful. Marked down because of bathroom issues: toilet had a ring inside bowl, toilet do not flush well and often required 2 flushes, lower water pressure on shower head, and water was not as hot as I prefer. ”
— Verified Guest REBECCA M. •
Verified Guest Review10/10
“As always an excellent stay”
— Verified Guest Troy M. •
Verified Guest Review10/10
“Very clean facilities and the room was quite comfy!”
— Verified Guest Matthew F. •
Verified Guest Review8/10
“Very fast check-in. Room very comfortable. Breakfast was good, but not great no problems.”
— Verified Guest Tim F. •
Verified Guest Review10/10
“Amazing property: modern design, great breakfast, very friendly staff(front desk person was very friendly!) We will definitely be coming back. Everything was well maintained and super clean, great gym and heated outdoor swimming pool!”
— Verified Guest ANGELINA R. •
Verified Guest Review10/10
“Thank you for a quiet stay.”
— Verified Guest DEBORAH H. •
Verified Guest Review10/10
“Staff was friendly, Room was clean and comfy. Nice place to stay.”
— Verified Guest RONNIE R. •
Verified Guest Review10/10
“Easy check in process, clean and quiet room with plenty of space ”
— Verified Guest SARAH D. •
Verified Guest Review10/10
“As always the reception at the front desk was professional, kind and efficient.
The room was prepared when promised, clean and stocked.
I have stayed at this hotel several times and have always had a good experience.
Would recommend it to anyone going to the Thatcher/Safford area. ”
— Verified Guest STEVE G. •
Verified Guest Review4/10
“My toilet wasn’t working… no one could fix it until morning. Very dissatisfied. I was not offered another room or discount or refund. ”
— Verified Guest SHERRY C. •
Verified Guest Review4/10
“Only a fair stay since nobody came in to bring fresh towels or toilet paper in over four days with an 8 night stay. Had to go down to front desk twice. Front seat requested a full clean the day before my last night and it did not happen. Came back from work to all duty towels and trash not taken. ”
— Verified Guest Kelli C. •
Verified Guest Review10/10
“Stuart was so pleasant and helped us with all our needs. His customer service skills are amazing. Did not catch the morning man's name but same the customer service was amazing. Thanks for the hospitality.
Chalene and Bill”
— Verified Guest STEPHANIE P. •
Verified Guest Review10/10
“Clean rooms and space to work and sleep ”
— Verified Guest Gary R. •
Verified Guest Review10/10
“It was clean up to date. Overall it was a good stay!!”
— Verified Guest DEL B. •
Verified Guest Review10/10
“There was great, rooms were great, breakfast is great. I am in a wheelchair and the accessible room was perfect. The only complaint I have is the water in the shower was hot. No matter where the handle was positioned. ”
“Clean room, comfortable stay, and no issues overall. The shower head could use an upgrade, but everything else was great.”
— Verified Guest Angela C. •
Verified Guest Review10/10
“Enjoyed our visit at Springhill Suites ”
— Verified Guest CHRIS O. •
Verified Guest Review10/10
“ The beds were comfortable and the room was overall very clean and comfortable.
We stayed in Rm211. I mentioned to the desk staff that there were 2 dark stains on the floor. This wasn't a deal breaker.
Since we were just there for a short overnight stay, we worked around it, but there were some very nasty "White stains" on the couch cushions. I wouldn't sit on ot or even set one of our bags on it.
If we weren't checking in late and leaving early, I would have asked for a different room. It wasn't pleasant.
The staff thanked me for bringing it to their attention, they said they would be sure to get it taken care of so future guess wouldn't need to experience these things.”
— Verified Guest ALLEN K. •
Verified Guest Review10/10
“Staff excellent, friendly”
— Verified Guest KEVIN R. •
Verified Guest Review10/10
“The staff is always friendly and pleasant to deal with. I just don’t understand with the amount that people spend a night there how these rooms have not been updated yet. The tub feels a little dated and the bathroom could use a upgrade. Outside of that I stay here often and I don’t stay anywhere else in town.”
— Verified Guest ALEXANDRA B. •
Verified Guest Review5/10
“More plumbing problems. Toilet fills with hot water causing condensation under the tank & seats lids, causing it to drip all over seat. The shower also has only hot water available for the first few minutes making it unbearably hot to use until ran for several minutes. ”
— Verified Guest JOSHUA J. •
Verified Guest Review10/10
“The staff is always attentive and friendly. The rooms are always clean and inviting. ”
— Verified Guest Troy M. •
Verified Guest Review5/10
“This was our 5th or 6th stay over the last few years, nice room, (we've had better views though, room 209 has a bad view), customer service was great, as usual.
However, the breakfast has gone way downhill. Very few protein options, little to no meat available, watery eggs, no bread available, bananas so green they're unedible, 1st morning had small ham and egg croissan'wichs that were stuck to the pan and came apart scraping them loose, the 2nd morning they had sausage patties, but not much else was edible, scrambled eggs very watery and unappetizing, by the 3rd morning (no meat) they had English muffins with egg and cheese that tasted very old lik leftovers, after a couple bites we had to throw them out and the cup of decaf had at least a tablespoon of coffee grounds in it. If you like a carbs they had bagels, they had a few Greek yogurts but by Sunday morning they were mostly gone, so we left them for others. We had to go across the parking lot to Denny's to get a real breakfast. ”
— Verified Guest JACK G. •
Verified Guest Review10/10
“Friendly staff, well maintained, clean”
— Verified Guest SCOTT H. •
Verified Guest Review10/10
“Nice rooms and good breakfast ”
— Verified Guest JORDAN T. •
Verified Guest Review10/10
“Staff is always great, hotel is always clean, the best place to stay in town.”
— Verified Guest Joyce M. •
Verified Guest Review8/10
“Room was ready and check in was quick.
Some furniture is showing signs of wear. For example the couches. They need deep cleaning or replacement.
Overall great 👍
”
— Verified Guest CASEY C. •
Verified Guest Review10/10
“The room was really clean. It also smelled really good. We asked for blankets and they provided us with that right away. Very polite. We were so happy with our stay here Spring Hill Suites”
— Verified Guest GUADALUPE M. •
Verified Guest Review10/10
“Great breakfast, friendly staff and good location for our needs ”
— Verified Guest JOHN W. •
Verified Guest Review10/10
“Excellent stay in Safford. This is my go to hotel when I am here for mining business. Excellent amenities. And the staff is very kind and receptive. This is an excellent Marriott. I recommend highly and with no reservations. ”
— Verified Guest Richard V. •
Verified Guest Review10/10
“Excellent stay in Safford. This is my go to hotel when I am here for mining business. Excellent amenities. And the staff is very kind and receptive. This is an excellent Marriott. I recommend highly and with no reservations. ”
— Verified Guest Richard V. •
Verified Guest Review10/10
“Made us feel welcome. They went out of there way to make us comfortable. ”
— Verified Guest R. •
Verified Guest Review10/10
“We have been staying there for a long time. Many nights feel comfortable and relaxed”
— Verified Guest K. •
Verified Guest Review10/10
“I had a great experience at this hotel and highly recommend it to anyone staying in the area. The staff was incredibly friendly and made check-in a breeze. One of the highlights was definitely the continental breakfast; everything was fresh, but the pearl sugar waffles are a must-try! I would definitely stay here again.”
— Verified Guest Y. •
Verified Guest Review10/10
“Checking in was hassle free. Room was very spacious and staff were very friendly and helpful. The breakfast bar staff during our stay was very accommodating. I forgot to get her name.”
— Verified Guest C. •
Verified Guest Review10/10
“Clean property and rooms. Friendly, helpful staff. Having a breakfast option was nice but we found it odd that only a couple of items at a time were prepared and we had to wait long periods for more. Overall, we were pleased with the location. ”
— Verified Guest G. •
Verified Guest Review10/10
“Motel was very clean. I had no problems at all. ”
— Verified Guest P. •
Verified Guest Review9/10
“How friendly the staff is”
— Verified Guest S. •
Verified Guest Review9/10
“The room was large, and spacious but carpet was not clean ”
— Verified Guest A. •
Verified Guest Review10/10
“I frequently stay here for work and always have a pleasant experience. Thank you ”