2855 US-70, Thatcher, AZ 85552, USA
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All 56 reviews are from verified guests who stayed at this property. Sentiment scores are calculated using AI analysis.
Based on 17 verified guest reviews • Updated
Spring Hill Suites by Marriott in Thatcher, AZ, is regarded as a quality accommodation option, boasting an impressive average rating of 9.3 out of 10 from a total of 17 verified guest reviews on Reviewstay. Guests particularly appreciate the hotel's cleanliness, which received a score of 9 out of 10, with 18 mentions highlighting the word 'clean.' The service is also well-received, earning an 8.9 out of 10, with 25 reviews emphasizing the friendly nature of the staff. The location scores a respectable 8.1 out of 10, with guests noting its convenience, particularly with a Denny's restaurant situated across the parking lot. However, there are some areas of concern. The average rating over the last 30 days has dropped to 8.3, indicating a slight decline in guest satisfaction. Some guests have reported issues with room maintenance, including problems with bathroom cleanliness and functionality, as well as insufficient housekeeping during longer stays. Despite these concerns, many reviews reflect a positive experience, with guests praising the comfortable rooms and helpful staff. Recent feedback continues to echo these sentiments, although some guests have noted specific maintenance issues that the hotel may need to address to maintain its high standards.
This summary was generated by Reviewstay using AI analysis of 17 verified guest reviews. All data is sourced from real guests who stayed at this property.
“Clean quiet room, great breakfast, good location”
— Verified Guest Analise L. •
“I was very disappointed in the room service we stayed 2 days and didn't see them. The couch had stains. Bugs in the entry. The check in employee was not at all friendly. Also pushed out of our room before check out for carpet cleaning. I have stayed in many Marriott hotel but it's making me think of a new place to stay on business. ”
— Verified Guest Kyle D. •
“Love this hotel! So clean, breakfast is great and the staff is so friendly! ”
— Verified Guest Cara M. •
“Hotel and very nice and clean! Staff was awesome !”
— Verified Guest Humberto M. •
“Very nice and clean ! Staff was awesome ! Will definitely return !”
— Verified Guest Humberto M. •
“Pleasant staff clean room!”
— Verified Guest Pat L. •
“Room was a good size, clean, and ready on time. Staff was friendly and helpful. Will stay here again. ”
— Verified Guest Lindsay W. •
“Always a great stay with great staff. ”
— Verified Guest William P. •
“We were only at this hotel for less than 24 hours. The location is nice and Dennys was across the parking lot which was extremely convenient for us! Nicest hotel in the town and fairly new. ”
— Verified Guest Wendy W. •
“Check in was quick and staff friendly, polite and helpful. Room was ready and looked clean but the toilet was very soiled and gross. After notifying staff they offered a different room but we chose for housekeeping to clean! Toilet was cleaned but bathroom floor still felt sticky. ”
— Verified Guest Edward O. •
“Great room just need to have housekeeping do a little bit better in cleaning there were toe clippings next to the couch, unable to use the TV for some reason unable to change anything on it. ”
— Verified Guest Julie D. •
“The rooms are always clean and comfortable ”
— Verified Guest Troy M. •
“I have stayed at the Thatcher Marriott hotel a few times now and the rooms have been very clean. The beds are well maintained, the bathrooms have plenty of room to move around. ”
— Verified Guest Johnny M. •
“Quiet, comfortable sleep after a long day of driving from Central Arizona to explore the area. The gentleman who checked me in provided a warm welcome. Would stay again. Thank you.”
— Verified Guest SCOTT M. •
“Hotel was nice. Breakfast area and clean and maintained. Staff was friendly and helpful. Marked down because of bathroom issues: toilet had a ring inside bowl, toilet do not flush well and often required 2 flushes, lower water pressure on shower head, and water was not as hot as I prefer. ”
— Verified Guest REBECCA M. •
“As always an excellent stay”
— Verified Guest Troy M. •
“Very clean facilities and the room was quite comfy!”
— Verified Guest Matthew F. •
“Very fast check-in. Room very comfortable. Breakfast was good, but not great no problems.”
— Verified Guest Tim F. •
“Amazing property: modern design, great breakfast, very friendly staff(front desk person was very friendly!) We will definitely be coming back. Everything was well maintained and super clean, great gym and heated outdoor swimming pool!”
— Verified Guest ANGELINA R. •
“Thank you for a quiet stay.”
— Verified Guest DEBORAH H. •
“Staff was friendly, Room was clean and comfy. Nice place to stay.”
— Verified Guest RONNIE R. •
“Easy check in process, clean and quiet room with plenty of space ”
— Verified Guest SARAH D. •
“As always the reception at the front desk was professional, kind and efficient. The room was prepared when promised, clean and stocked. I have stayed at this hotel several times and have always had a good experience. Would recommend it to anyone going to the Thatcher/Safford area. ”
— Verified Guest STEVE G. •
“My toilet wasn’t working… no one could fix it until morning. Very dissatisfied. I was not offered another room or discount or refund. ”
— Verified Guest SHERRY C. •
“Only a fair stay since nobody came in to bring fresh towels or toilet paper in over four days with an 8 night stay. Had to go down to front desk twice. Front seat requested a full clean the day before my last night and it did not happen. Came back from work to all duty towels and trash not taken. ”
— Verified Guest Kelli C. •
“Stuart was so pleasant and helped us with all our needs. His customer service skills are amazing. Did not catch the morning man's name but same the customer service was amazing. Thanks for the hospitality. Chalene and Bill”
— Verified Guest STEPHANIE P. •
“Clean rooms and space to work and sleep ”
— Verified Guest Gary R. •
“It was clean up to date. Overall it was a good stay!!”
— Verified Guest DEL B. •
“There was great, rooms were great, breakfast is great. I am in a wheelchair and the accessible room was perfect. The only complaint I have is the water in the shower was hot. No matter where the handle was positioned. ”
— Verified Guest BRAD C. •
“Great experience, friendly staff. Clen. Reasonable priced. ”
— Verified Guest DANIEL W. •
“Very clean and peaceful..”
— Verified Guest Victor S. •
“Clean room, comfortable stay, and no issues overall. The shower head could use an upgrade, but everything else was great.”
— Verified Guest Angela C. •
“Enjoyed our visit at Springhill Suites ”
— Verified Guest CHRIS O. •
“ The beds were comfortable and the room was overall very clean and comfortable. We stayed in Rm211. I mentioned to the desk staff that there were 2 dark stains on the floor. This wasn't a deal breaker. Since we were just there for a short overnight stay, we worked around it, but there were some very nasty "White stains" on the couch cushions. I wouldn't sit on ot or even set one of our bags on it. If we weren't checking in late and leaving early, I would have asked for a different room. It wasn't pleasant. The staff thanked me for bringing it to their attention, they said they would be sure to get it taken care of so future guess wouldn't need to experience these things.”
— Verified Guest ALLEN K. •
“Staff excellent, friendly”
— Verified Guest KEVIN R. •
“The staff is always friendly and pleasant to deal with. I just don’t understand with the amount that people spend a night there how these rooms have not been updated yet. The tub feels a little dated and the bathroom could use a upgrade. Outside of that I stay here often and I don’t stay anywhere else in town.”
— Verified Guest ALEXANDRA B. •
“More plumbing problems. Toilet fills with hot water causing condensation under the tank & seats lids, causing it to drip all over seat. The shower also has only hot water available for the first few minutes making it unbearably hot to use until ran for several minutes. ”
— Verified Guest JOSHUA J. •
“The staff is always attentive and friendly. The rooms are always clean and inviting. ”
— Verified Guest Troy M. •
“This was our 5th or 6th stay over the last few years, nice room, (we've had better views though, room 209 has a bad view), customer service was great, as usual. However, the breakfast has gone way downhill. Very few protein options, little to no meat available, watery eggs, no bread available, bananas so green they're unedible, 1st morning had small ham and egg croissan'wichs that were stuck to the pan and came apart scraping them loose, the 2nd morning they had sausage patties, but not much else was edible, scrambled eggs very watery and unappetizing, by the 3rd morning (no meat) they had English muffins with egg and cheese that tasted very old lik leftovers, after a couple bites we had to throw them out and the cup of decaf had at least a tablespoon of coffee grounds in it. If you like a carbs they had bagels, they had a few Greek yogurts but by Sunday morning they were mostly gone, so we left them for others. We had to go across the parking lot to Denny's to get a real breakfast. ”
— Verified Guest JACK G. •
“Friendly staff, well maintained, clean”
— Verified Guest SCOTT H. •
“Nice rooms and good breakfast ”
— Verified Guest JORDAN T. •
“Staff is always great, hotel is always clean, the best place to stay in town.”
— Verified Guest Joyce M. •
“Room was ready and check in was quick. Some furniture is showing signs of wear. For example the couches. They need deep cleaning or replacement. Overall great 👍 ”
— Verified Guest CASEY C. •
“The room was really clean. It also smelled really good. We asked for blankets and they provided us with that right away. Very polite. We were so happy with our stay here Spring Hill Suites”
— Verified Guest GUADALUPE M. •
“Great breakfast, friendly staff and good location for our needs ”
— Verified Guest JOHN W. •
“Excellent stay in Safford. This is my go to hotel when I am here for mining business. Excellent amenities. And the staff is very kind and receptive. This is an excellent Marriott. I recommend highly and with no reservations. ”
— Verified Guest Richard V. •
“Excellent stay in Safford. This is my go to hotel when I am here for mining business. Excellent amenities. And the staff is very kind and receptive. This is an excellent Marriott. I recommend highly and with no reservations. ”
— Verified Guest Richard V. •
“Made us feel welcome. They went out of there way to make us comfortable. ”
— Verified Guest R. •
“We have been staying there for a long time. Many nights feel comfortable and relaxed”
— Verified Guest K. •
“I had a great experience at this hotel and highly recommend it to anyone staying in the area. The staff was incredibly friendly and made check-in a breeze. One of the highlights was definitely the continental breakfast; everything was fresh, but the pearl sugar waffles are a must-try! I would definitely stay here again.”
— Verified Guest Y. •
“Checking in was hassle free. Room was very spacious and staff were very friendly and helpful. The breakfast bar staff during our stay was very accommodating. I forgot to get her name.”
— Verified Guest C. •
“Clean property and rooms. Friendly, helpful staff. Having a breakfast option was nice but we found it odd that only a couple of items at a time were prepared and we had to wait long periods for more. Overall, we were pleased with the location. ”
— Verified Guest G. •
“Motel was very clean. I had no problems at all. ”
— Verified Guest P. •
“How friendly the staff is”
— Verified Guest S. •
“The room was large, and spacious but carpet was not clean ”
— Verified Guest A. •
“I frequently stay here for work and always have a pleasant experience. Thank you ”
— Verified Guest X. •