All 25 reviews are from verified guests who stayed at this property. Sentiment scores are calculated using AI analysis.
AI
Guest Experience Summary
Based on 27 verified guest reviews • Updated
TownePlace Suites by Marriott in Thatcher, AZ, offers a high-quality stay with an impressive average rating of 9.5/10 based on 27 verified guest reviews on Reviewstay. Guests consistently praise the hotel's cleanliness, achieving a perfect score of 10/10, with 11 mentions highlighting its sparkling condition. Service also stands out, with a commendable rating of 9.2/10, where guests frequently commend the staff's responsiveness and helpfulness, particularly noting the exceptional service provided by staff member Gwen. The location of the hotel is described as quiet, earning a score of 8/10, which appeals to those seeking a peaceful environment. However, while the rooms received a solid rating of 8.5/10, some guests have reported issues with the air conditioning, noting that it turns off without motion, leading to discomfort in the hot Arizona climate. Additionally, the amenities score 8.3/10, with guests appreciating the in-room refrigerators and kitchen facilities, although some have expressed concerns regarding the breakfast offerings, which received an 8.2/10 rating. Value for money is an area needing improvement, with a lower score of 6.9/10 attributed to some guests feeling overcharged. Recent reviews indicate a slight uptick in satisfaction, with the 30-day average rating rising to 9.8/10 based on four reviews, suggesting that the hotel is successfully addressing guest concerns while maintaining high standards of cleanliness and service.
Category Ratings
Service9.2/10
Room Quality8.5/10
Cleanliness10/10
Food & Dining8.2/10
Amenities8.3/10
Location8/10
What Guests Love
+Cleanliness rated 10/10 by guests
+Service scored 9.2/10 with positive staff feedback
+Quiet location rated 8/10 for peaceful stays
+Rooms rated 8.5/10 with kitchen amenities
Areas to Improve
-Some guests report air conditioning issues in rooms
-Breakfast offerings received mixed reviews
-Value for money scored lower at 6.9/10
This summary was generated by Reviewstay using AI analysis of 27 verified guest reviews. All data is sourced from real guests who stayed at this property.
Reviews
Verified Guest Review9/10
“Everything was great except the AC turning off all the time without motion. Walking in to a scorching hot room in AZ is not fun. The room also got hot at night when sleeping. ”
— Verified Guest Rebecca S. •
Verified Guest Review10/10
“Best hotel in Thatcher/Safford! And we've stayed in them all. It truly felt like a spa experience and everything was sparkling clean. The blackout curtain, refrigerator, stove, microwave, and even the shower faucet on the opposite side of the shower head were luxurious. The breakfast was delicious, fresh, and had lots of choices. We had the option to go next door to use their pool if we wanted, which we will definitely take advantage of next time! ”
— Verified Guest Travis S. •
Verified Guest Review10/10
“The staff is very friendly ”
— Verified Guest Darrel G. •
Verified Guest Review10/10
“Beautiful new hotel. Lived to be one of the first to stay. Staff was very friendly and helpful. The property was clean. Great location! Coffee the next
Morning was perfect. Thank you.”
— Verified Guest Judi A. •
Verified Guest Review4/10
“Nice rooms. Good laundry facilities. Breakfast is decent, limited selection compared to other Marriott hotels. Room A/C struggles to maintain temperature in the hot summers.”
— Verified Guest Michael K. •
Verified Guest Review10/10
“I want to start by saying that I rarely leave reviews, but I felt compelled to share my experience because of the exceptional customer service provided by Gwen at the TownePlace Suites in Thatcher, AZ. Her responsiveness and willingness to assist us were deeply appreciated and surprising, especially in an era when customer service often seems undervalued. Finding such a high level of service is truly rare. We arrived at the TownePlace Suites in Thatcher after experiencing issues with another hotel chain, with no reservations or plans in place. When I approached the front desk and mentioned to Gwen that I was a Marriott Bonvoy member in need of assistance, she immediately reassured me not to worry and assured me she would take care of us. I am a frequent traveler who has also had the opportunity to work for Choice Hotels and Hilton. However, I chose Marriott as my preferred brand, and Gwen reminded me why. Thank you, Gwen.
”
— Verified Guest Robert E. •
Verified Guest Review10/10
“Very nice and clean. ”
— Verified Guest Michael M. •
Verified Guest Review10/10
“I want to start by saying that I rarely leave reviews, but I felt compelled to share my experience because of the exceptional customer service provided by Gwen at the TownePlace Suites in Thatcher, AZ. Her responsiveness and willingness to assist us were deeply appreciated and surprising, especially in an era when customer service often seems undervalued. Finding such a high level of service is truly rare. We arrived at the TownePlace Suites in Thatcher after experiencing issues with another hotel chain, with no reservations or plans in place. When I approached the front desk and mentioned to Gwen that I was a Marriott Bonvoy member in need of assistance, she immediately reassured me not to worry and assured me she would take care of us. I am a frequent traveler who has also had the opportunity to work for Choice Hotels and Hilton. However, I chose Marriott as my preferred brand, and Gwen reminded me why. Thank you, Gwen.
”
— Verified Guest Robert E. •
Verified Guest Review7/10
“The place was a nice new hotel but because it was so new, the mattress was still pretty firm and we didn’t sleep very well at all. But breakfast was good and we LOVED having a full refrigerator and mini kitchen in our room. ”
— Verified Guest Jeremy J. •
Verified Guest Review10/10
“The workers are outstanding. We loved our stay. ”
— Verified Guest Steve A. •
Verified Guest Review10/10
“Brand new hotel and has many kinks to figure out. Had multiple rooms and they couldn’t figure out my reservation. Charged on multiple cards and even the manager couldn’t help.”
— Verified Guest Casey L. •
Verified Guest Review8/10
“Nice new hotel. One suggestion is to evaluate breakfast hours as many of the clientele are working at the mines, and leave before it opens.”
— Verified Guest Michelle H. •
Verified Guest Review10/10
“Clean, efficient and friendly”
— Verified Guest Mizan A. •
Verified Guest Review8/10
“Thank you for cleaning the trash and towels everyday. The two issues I have were my key needed to get reprogrammed 4 times during the week. The other one was the breakfast was pretty subpar- not good at all.”
— Verified Guest Spencer R. •
Verified Guest Review10/10
“Awesome experience, room was perfect with everything you need especially if planning for an extended stay. The staff was very accommodating!”
— Verified Guest John P. •
Verified Guest Review10/10
“I like the new room design in the walk-in shower that it was very, very nice”
— Verified Guest Jackie A. •
Verified Guest Review10/10
“Ten out of ten! ”
— Verified Guest Louise S. •
Verified Guest Review10/10
“Great as always”
— Verified Guest Nerda W. •
Verified Guest Review10/10
“Hotel was super clean and the staff was very friendly ”
— Verified Guest Jeremy S. •
Verified Guest Review10/10
“Amazing people. Of course the hotel is new but people make it extraordinary place to stay”
— Verified Guest Randy W. •
Verified Guest Review10/10
“Best Narriott ever. Great room and bath. Clean as a whistle.”
— Verified Guest Richard D. •
Verified Guest Review10/10
“Rooms and Staff were great. Definitely going to stay there on my next trip.”
— Verified Guest Brennan K. •
Verified Guest Review10/10
“Comfortable beds, very clean rooms, quiet at night. Very nice staff. Highly recommend!”
