All 17 reviews are from verified guests who stayed at this property. Sentiment scores are calculated using AI analysis.
AI
Guest Experience Summary
Based on 13 verified guest reviews • Updated
TownePlace Suites by Marriott Sierra Vista offers a high-quality stay, reflected in its impressive average rating of 9.3 out of 10 from 13 reviews analyzed by Reviewstay. Guests frequently commend the hotel's location, achieving a perfect score of 10 out of 10, with many noting its convenience and accessibility in Sierra Vista, AZ. Service is another standout feature, with an exceptional rating of 9.6 out of 10, highlighting the friendliness and professionalism of the staff, as evidenced by multiple reviews praising their courteous demeanor. The breakfast offerings also receive positive feedback, earning an 8.5 out of 10, with guests appreciating the variety and quality of the morning meal. However, there are some areas of concern; cleanliness received a lower score of 8.2 out of 10, with a few guests mentioning issues such as leftover debris in the rooms. Room quality also garnered a modest rating of 8.1 out of 10, indicating that while many guests found the accommodations satisfactory, there is room for improvement. Recent reviews from the last 30 days reflect a slightly lower average rating of 9, suggesting that while the hotel maintains a strong reputation, some guests have noted inconsistencies. Overall, TownePlace Suites by Marriott Sierra Vista remains a popular choice for travelers seeking a welcoming and convenient stay in Sierra Vista, AZ.
+Breakfast received an 8.5/10 for quality and variety
Areas to Improve
-Cleanliness rated lower at 8.2/10 with some reports of room issues
-Room quality received a modest score of 8.1/10
This summary was generated by Reviewstay using AI analysis of 13 verified guest reviews. All data is sourced from real guests who stayed at this property.
Reviews
Verified Guest Review10/10
“Everyone from checking in, to the gentleman helping during breakfast was kind, courteous and polite! Thank you!”
— Verified Guest Darrin M. •
Verified Guest Review6/10
“First the man who checked me in told me that contractors for the government with green strips don't get government rates even though they are there on orders for the government . Which is insane and would mean Marriott is the only hotel to do that. All I do is travel and never been told no. Second my door to my room never needed a key it would just open and third there was no hot water. Room was at least nice and clean.”
— Verified Guest Edinoel S. •
Verified Guest Review10/10
“The location was great and the staff were welcoming. ”
— Verified Guest Jaquan K. •
Verified Guest Review10/10
“Quiet. Clean. Very good TPS breakfast. Friendly staff suring check in.”
— Verified Guest Davenport •
Verified Guest Review10/10
“This place is like staying at home in your favorite chair comfy.”
— Verified Guest Gerald N. •
Verified Guest Review10/10
“Very enjoyable stay, all staff was very helpful.”
— Verified Guest ALICE S. •
Verified Guest Review10/10
“Always a great experience stay at this hotel, great staff good location in SV”
— Verified Guest Arif K. •
Verified Guest Review9/10
“Fantastic job with the renovations - very nice refresh on a very reliable hotel. The room was nicely appointed. I also appreciated the upgrade on the fitness center!
Richard at the front desk was wonderful and welcoming upon my arrival.
The breakfast had nice offerings and was set up for smoothly movement through the space. ”
— Verified Guest Y. •
Verified Guest Review10/10
“The service was fantastic and facility was clean. ”
— Verified Guest Christopher P. •
Verified Guest Review10/10
“Everything was excellent, clean, friendly and professional”
— Verified Guest Patrick A. •
Verified Guest Review10/10
“Great place to rest your head! Will be back for sure!”
— Verified Guest Dale N. •
Verified Guest Review6/10
“Very friendly associates, my only challenge is they practice very light cleaning. My room did not feel clean with leftover residue and debris on the carpet. ”
— Verified Guest T. •
Verified Guest Review8/10
“I’ve stayed here multiple times for work. The staff is always very welcoming and friendly! It is your average Marriott nothing fancy. They do have a nice breakfast area and there are walking trails nearby. My recent stay I felt like the cleanliness has gone down a little but I will give specific feedback to the desk rather than ranting online.”
— Verified Guest S. •
Verified Guest Review9/10
“Overall 10 out of 10. Richard at the front desk is definitely the best Marriott employee I’ve interacted with. Addressed me by name my entire stay. Richard was so helpful and went out of his way to accommodate me. I will definitely be returning because of Richard. He is helpful, respectful, reliable and personable. ”
— Verified Guest C. •
Verified Guest Review10/10
“Wonderful clean rooms and friendly staff! Thank you for our stay we will certainly be back ”
— Verified Guest SHIANA C. •
Verified Guest Review10/10
“Nice place, quiet and great breakfast ”
— Verified Guest P. •
Verified Guest Review8/10
“Hotel was extremely clean. Very nice staff. Only deficiency was the breakfast. Poorly presented and I find and then interrupt the person on his phone to replace all the empty food. ”
